Technical Support Engineer (6 month FTC)

About This Opportunity

We are representing a confidential education technology organization in the United Kingdom. They are seeking a Technical Support Engineer for a 6-month fixed-term contract. This role offers the opportunity to develop technical expertise while supporting customers in resolving issues and making effective use of digital learning products.

Our client is building technology that serves diverse user needs across educational and assistive environments. This is a customer-facing technical role where you'll be the first point of contact for users experiencing issues or seeking guidance.

Responsibilities

• Respond to customer enquiries received through phone, email, web requests, and support channels
• Investigate technical issues, identify solutions, and guide customers through corrective actions
• Accurately record customer interactions, issues, and resolutions within CRM and support systems
• Escalate issues appropriately and collaborate with Sales, Development, QA, and other teams to resolve customer problems
• Participate in team troubleshooting and knowledge-sharing activities
• Create and maintain support documentation, knowledge base articles, and user guidance materials
• Develop and maintain product and technical knowledge through ongoing training and learning activities
• Contribute to delivering a high standard of customer support and customer satisfaction

What We're Looking For

Essential:

• 1+ year of experience in technical support, customer support, help desk, or a related environment
• Experience troubleshooting technical issues and supporting customers to resolution
• Ability to manage multiple customer requests and prioritise effectively
• Experience documenting customer interactions and maintaining accurate records
• Ability to work collaboratively with colleagues across technical and customer-facing teams
• Clear and effective communication skills with customers and colleagues
• Willingness to learn new products, technologies, and support processes
• Uses information and feedback to improve service quality and customer outcomes

Desirable:

• Experience supporting Windows, macOS, ChromeOS, Android, or iOS environments
• Familiarity with Google Workspace or Microsoft 365
• Basic networking knowledge and troubleshooting experience
• Experience creating support documentation or knowledge base content
• Experience using CRM or support ticketing platforms
• Uses AI tools to improve workflow efficiency, troubleshooting, or documentation quality

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team will screen applications and conduct an initial interview. We then submit qualified candidates to our client for consideration. Please do not attempt to contact the client directly, as all communication is managed through our recruiting process.

Pay

Compensation details will be discussed during the screening process based on experience and client budget.

Get A Job.ai is an equal opportunity recruiter. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristic.