Strategic Account Manager

About This Opportunity

We are representing a confidential technology client in search of a Strategic Account Manager to lead mid-market and enterprise accounts within their rapidly expanding retail vertical. This role offers the opportunity to work with sophisticated commerce technology that drives measurable value for brick-and-mortar businesses and their customers.

Our talent team at Get A Job.ai is conducting the search for this high-impact position. The successful candidate will report to senior leadership and serve as a trusted advisor to enterprise retail partners, combining analytical rigor with relationship excellence.

Location: USA (Remote with hybrid requirements for candidates based in Washington D.C., Austin, Chicago, or NYC metropolitan areas)

Employment Type: Full-time

Travel: Up to 20%

Responsibilities

• Manage the full lifecycle of mid-market and enterprise retail accounts from onboarding through long-term partnership development
• Lead monthly account reviews with retailer partners, translating raw data into actionable performance reports, case studies, and strategic insights
• Drive retention through platform education, customized presentations, and consultative engagement that demonstrates clear business value
• Identify and close expansion opportunities and convert accounts to long-term agreements
• Proactively predict and address potential concerns before they impact account health
• Maintain strong relationships at multiple organizational levels, including C-suite executives at enterprise accounts
• Collaborate cross-functionally with analytics, product, marketing, and operations teams to deliver exceptional retailer experiences
• Deliver formal and informal presentations to diverse audiences with confidence and clarity

What We're Looking For

• 10+ years of client-facing experience, including 7+ years working with enterprise accounts in technology environments
• Bachelor's degree required
• Proven track record exceeding retention and growth targets in account management roles
• Strong analytical capabilities with the ability to translate complex data into compelling narratives and strategic recommendations
• Excellent public speaking skills with comfort presenting to both formal and casual audiences
• Project management expertise including timeline coordination, stakeholder communication, and report interpretation
• Creative problem-solving abilities with skill in diagnosing issues and developing multiple solution pathways
• Experience in the grocery industry or with two-sided marketplace models strongly preferred
• Ability to travel up to 20% as needed

How We Work with You

Get A Job.ai is managing this search exclusively. When you apply through our platform at getajob.ai, one of our experienced recruiters will review your qualifications and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Please do not contact the hiring company directly—all communication should flow through our recruiting team to ensure the best experience for all parties.

Pay

Pay via Get A Job.ai: $140,000 - $175,000 base salary plus commission structure, equity, and comprehensive benefits

Benefits include medical, dental, and vision coverage from day one, 401(k), equity participation, family planning support, paid parental leave, wellness programs, mental health resources, unlimited PTO plus 10 federal holidays, learning stipend, and additional perks.

Equal Opportunity

Get A Job.ai is committed to inclusive hiring practices. We welcome candidates from all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need accommodations during the application process, please let our team know.