Software Engineer Manager – Supply Chain RE

About This Opportunity

We are representing a confidential retail organization in their search for a Software Engineer Manager - Supply Chain Reliability Engineering based in Georgia. This is a leadership role focused on the systems that power transportation, delivery fulfillment, and logistics operations at enterprise scale.

As the manager of a globally distributed team of onshore and offshore reliability engineers, you will own 24x7 operational responsibility for business-critical supply chain platforms. You will lead incident response, establish SLOs mapped to Critical User Journeys, drive problem management and automation initiatives, and build a culture of reliability and continuous improvement.

Responsibilities

• Lead a combined software engineering and site reliability team accountable for application development, day-to-day operations, and continuous service improvement
• Own 24x7 on-call, incident escalation, and major incident response for supply chain and fulfillment systems; serve as the technical escalation point and communicate impact, scope, and recovery timelines to business and executive stakeholders
• Define and enforce Service Level Indicators (SLIs) and Service Level Objectives (SLOs) tied to Critical User Journeys; measure and improve availability and performance
• Run a unified reliability practice across multiple domains with a single on-call model, problem review process, and prioritized backlog
• Implement problem management practices focused on root cause analysis, recurring issue elimination, and automation-driven operational efficiency
• Drive adoption of AI and automation to reduce manual toil, accelerate incident resolution, and improve system resilience
• Collaborate with product, engineering, UX, and vendor teams to deliver secure, scalable solutions and successful platform implementations
• Oversee change governance, CI/CD pipelines, release management, and destructive testing to prevent incidents and ensure safe deployments
• Maintain observability through meaningful dashboards, logging, alerting, and proactive monitoring to capture and address issues before they escalate
• Manage engineering capacity, cloud consumption, and technology budgets in alignment with quarterly planning and business objectives
• Recruit, develop, mentor, and retain high-performing engineering talent; conduct performance reviews and support individual development plans
• Partner with security and compliance teams to meet regulatory and corporate policy requirements

What We're Looking For

• 5+ years of professional experience, including leadership of combined software engineering and operational teams
• Experience managing globally distributed engineering teams, including onshore and offshore resources, across multiple application domains
• Proven ownership of 24x7 on-call, incident response, and escalation processes for business-critical systems
• Strong track record establishing problem management, automation, and continuous improvement practices
• Experience supporting supply chain, transportation, fulfillment, logistics, or customer delivery platforms in a large-scale enterprise environment
• Executive communication skills with the ability to translate complex technical issues into clear business impact and recovery plans
• Experience defining and managing SLIs, SLOs, and service performance metrics across complex application ecosystems
• Demonstrated ability to attract, develop, and retain top engineering talent while fostering accountability and learning
• Experience with observability platforms such as Datadog, Splunk, Grafana, Prometheus, New Relic, or Elastic
• Experience operating cloud-native applications on platforms such as Google Cloud Platform or Microsoft Azure, including Kubernetes
• Proficiency with Infrastructure as Code and configuration management tools such as Terraform, Ansible, Chef, or Puppet
• Proficiency in at least one modern programming or scripting language such as Python, Java, Go, or Bash
• Experience with hybrid technology environments including cloud services, on-premises platforms, and relational databases
• Working knowledge of identity, access management, secrets management, and security best practices in enterprise environments
• Bachelor's degree in a related field or equivalent experience
• Must be legally permitted to work in the United States

How We Work With You

When you apply through Get A Job.ai, our talent team will review your background and schedule an initial screening conversation. If there's a strong mutual fit, we will submit your profile to our client for consideration. Please do not contact the client directly—all communication and interview coordination will flow through our recruiting team to ensure a smooth and professional process.

Pay

Pay via Get A Job.ai has not been disclosed for this role at this time. Compensation details will be discussed during the screening process.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and provides equal employment opportunity to all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.