Services Consulting Specialist

About This Opportunity

We are representing a confidential supply chain technology organization in their search for a Services Consulting Specialist. This strategic role serves as the bridge between sales and professional services teams, supporting prospects through scoping, risk assessment, and requirements gathering while ensuring seamless handoffs from sales into implementation. You'll work across both new business development and expansion within the existing customer base, partnering closely with sales and customer success to position high-value services that accelerate time-to-value for enterprise clients.

Responsibilities

Pre-Sales & Prospect Engagement

• Partner with sales and customer success teams to evaluate prospect feasibility and ensure successful implementation within the delivery model
• Lead prospect and customer design sessions to map current-state operations and define clear solution paths
• Engage with high-value, complex prospects to facilitate workshops identifying solution gaps and operational complexities
• Support sales on RFP responses related to implementation and operations activities
• Provide strategic guidance on pilot programs during the pre-sales cycle
• Review and enforce business requirements document completeness standards before engagement begins

Scoping & Commercial Support

• Review and approve rough order of magnitude outputs for highly complex delivery models
• Own the review and finalization of solution scoping documents that drive prospect conversations to confirm final project scope
• Design and facilitate cross-modal business process design sessions
• Build and maintain standard scoping questionnaires and RACI matrices covering roles from qualification through contract
• Support teams with fixed fee service offerings including estimated timelines, sample project plans, and hours estimates
• Provide legal team with all scope inputs required for statement of work creation
• Own all redline reviews and responses specific to the SOW

Risk & Opportunity Management

• Identify and flag implementation risk with pipeline opportunities including complexity mismatches and unrealistic timeline commitments
• Partner with sales and product on new service offerings and strategic partnerships
• Serve as the implementation team's authority on professional services fee requirements and scope commitments
• Maintain appropriate commercial terms under sales pressure with defined escalation paths

Enablement & Best Practices

• Lead ongoing training sessions with sales organization to elevate professional services as a value-add and competitive differentiator
• Partner with solution advisor teams to deliver best practice training on implementation methodology and prospect scoping
• Define, communicate, and enforce the engagement model including minimum thresholds for assignment and scope boundaries

Documentation & Reporting

• Own the creation, maintenance, and ongoing updates of all internal and external collateral
• Own the creation, maintenance, and ongoing updates of all internal reporting

What We're Looking For

Required Qualifications:

• 5+ years of experience in an implementation or services sales support role, preferably within a SaaS software organization
• 7+ years of customer-facing experience, including enterprise-level clients in the supply chain space
• Experience assessing data readiness across multi-modal supply chain environments and diagnosing integration gaps prior to implementation
• Ability to operate with agility in a fast-paced environment, managing and prioritizing multiple tasks simultaneously
• Strong analytical skills with the ability to identify root causes and develop effective solutions
• Proven ability to build and foster cross-functional relationships that drive consistent messaging throughout the sales cycle

Preferred Qualifications:

• Bachelor's or Master's degree in Business, Computer Science, or a related field
• Excellent verbal and written communication skills, with the ability to engage both business and technical stakeholders
• Superior presentation skills, including experience presenting to C-level executives
• Proven track record of driving successful implementations with enterprise clients
• Strong critical thinking skills with the ability to thrive in a fast-paced, agile environment
• Ability to travel up to 40% as needed

How We Work With You

When you apply through Get A Job.ai, our talent team will review your qualifications and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Throughout the process, we'll be your advocate and guide. Please do not contact the client directly—all communication should flow through our recruiting team to ensure the best outcome for your candidacy.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Employment Opportunity

Get A Job.ai is committed to fair and equitable recruiting practices. We celebrate diversity and evaluate all candidates based on qualifications and fit for the role.