Senior Workforce Management Analyst

About This Opportunity

We are representing a confidential UK fintech organization seeking a Senior Workforce Management Analyst for a 15-month fixed-term contract. This is a remote role based in the United Kingdom.

Our client operates at significant scale, delivering customer support and operational services that require sophisticated workforce planning. You'll report to a WFM Service Manager and play a critical role in ensuring optimal staffing through data-driven forecasting and resource planning.

Responsibilities

• Prepare executive-level reports and presentations on workforce management performance, trends, and resource requirements for senior leadership
• Analyse large datasets to identify patterns and trends, creating visualizations and reports using Google Sheets and Looker
• Design and review shift offerings to support business growth and improve employee flexibility ratings
• Model the operational impact of supply and demand changes for potential shift pattern modifications
• Collaborate with forecasting, People Operations, and WFM data teams to improve schedule quality and reduce errors
• Monitor holiday utilization to ensure it remains within budget and aligns with seasonal expectations
• Conduct deep-dive analyses into scheduling issues to reduce manual amendments and increase automation
• Manage WFM system configuration, including mappings, service goals, and backend setup
• Partner cross-functionally with People, Hiring, Learning & Development, and Operations teams to optimize workforce planning

What We're Looking For

• Demonstrable experience in workforce management, ideally within a fast-paced, high-growth technology or customer support environment
• Expertise with WFM software and tools; Verint experience strongly preferred
• Strong proficiency in Google Sheets, including advanced formulas, pivot tables, and data analysis
• Proven experience presenting complex data to executive leadership and influencing strategic decision-making
• Excellent analytical skills with the ability to synthesize data and translate insights into actionable strategies
• Ability to work autonomously, manage multiple priorities, and thrive in dynamic environments
• Bonus qualifications: familiarity with Looker, basic knowledge of BigQuery, or experience with scenario planning and strategic capacity modeling

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your background and match you with the opportunity. Once we determine mutual fit, we'll submit your profile to our client for consideration. Please do not contact the client directly—all communication flows through Get A Job.ai to ensure a professional and coordinated process.

The client's interview process typically includes application questions, a recruiter call, a take-home task, and a final presentation with interview questions. The full process generally takes 3-4 weeks.

Pay

This is a fixed-term contract position. Specific compensation details will be discussed during the screening process based on your experience and qualifications.

Equal Opportunity

Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and experiences. All qualified applicants will receive consideration without regard to age, ethnicity, religion, sex, sexual orientation, gender identity, family status, national origin, veteran status, neurodiversity, or disability status.