Technical Support Engineer II

About This Opportunity

We are representing a confidential cybersecurity organization seeking a Technical Support Engineer II to join their Global Technical Support team in Belfast (remote). Our client is a leader in identity security solutions, serving enterprise customers worldwide. This role offers the opportunity to work with cutting-edge technologies while providing critical technical support to a diverse customer base.

This position reports to the Technical Support team manager and includes participation in a shared on-call rotation, which may require availability outside standard business hours, including evenings, weekends, and holidays.

Responsibilities

• Provide post-sale technical support to customers and partners through multiple channels
• Assess, document, and troubleshoot reported customer issues with precision and clarity
• Formulate and communicate resolution plans, gathering necessary information and resources
• Investigate and reproduce case scenarios to identify root causes
• Deliver clear customer responses and document corrective actions comprehensively
• Participate in on-call rotation to support production issues and escalations

What We're Looking For

Required Experience and Skills:

• 1-2 years of proven professional experience as a technical support agent or equivalent role
• In-depth knowledge and hands-on experience in several of the following areas:
  • IT and system administration
  • Networking, data transport, and encryption
  • Cloud infrastructure
  • Machine, network, and services virtualization
  • Security concepts and methodologies
• Strong troubleshooting and problem deconstruction abilities
• Excellent written and verbal English communication skills
• Ability to communicate technical concepts clearly at a professional level
• Organized and methodical approach with exceptional attention to detail
• Trustworthy, self-motivated, and reliable work ethic
• Demonstrated accountability, transparency, and ownership

Beneficial Skills:

• Relational database and SQL language proficiency
• .NET applications experience
• Multilingual communication abilities
• Prior or current security clearance
• Experience working in diverse, international customer and team environments

How We Work With You

Candidates should apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your background and technical expertise. Qualified candidates will be submitted to our client for consideration. Please do not contact the client organization directly—all communication regarding this opportunity should flow through Get A Job.ai to ensure a smooth and professional process.

Pay

This position is based in Belfast with remote/home office flexibility. Our client offers a competitive compensation package including base salary, bonus program, healthcare insurance, pension/retirement matching, comprehensive life insurance, employee assistance program, and generous time off plans.

Successful candidates will be subject to comprehensive criminal background checks, verification of education and employment, per company policy.

Equal Opportunity: Get A Job.ai is committed to equal employment opportunity and does not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.