Senior Technical Account Manager – Strategic Services

About This Opportunity

We are representing a confidential SaaS organization seeking a Senior Technical Account Manager to join their Strategic Services team. This is a remote role based in the USA, supporting enterprise customers through their complete post-sales journey.

In this position, you'll serve as a strategic partner and trusted advisor, blending relationship management with deep platform expertise. You'll own the customer lifecycle from implementation through ongoing managed services, driving adoption, expansion opportunities, and renewal success. This role requires hands-on experience with AI tools and the ability to help customers leverage intelligent automation in their workflows.

Responsibilities

• Lead customer onboarding and implementation: Guide new teams through discovery, solution design, training, and go-live support, translating business requirements into scalable platform configurations including workflows, templates, hierarchies, and automations
• Manage account health and engagement: Monitor adoption metrics, seat utilization, and stakeholder engagement; build and execute adoption plans and quarterly business reviews; identify risks early and develop recovery strategies
• Conduct workflow mapping and optimization: Lead structured discovery sessions using Intake → Execution → Reporting frameworks to map current-state versus future-state processes and recommend scalable improvements
• Drive AI enablement and automation adoption: Help customers deploy AI features and custom workflow agents tied to specific use cases; provide technical consultation on prompt design, agent architecture, and scaling automation across teams
• Generate expansion opportunities: Use data-driven insights and usage analysis to identify qualified leads for renewals, expansions, and feature upsells in partnership with account teams
• Collaborate cross-functionally: Act as the voice of the customer to Product, Engineering, and Support teams; maintain alignment between delivery and customer success outcomes

What We're Looking For

• Technical platform expertise: Deep understanding of SaaS work management platforms, automation logic, integrations, and the ability to translate business needs into technical solutions
• AI-native skills: Hands-on experience with prompt design, agentic workflows, and automation frameworks; ability to identify and scope AI use cases; experience with tools like Claude, n8n, make.com, or similar platforms strongly preferred
• Consultative discovery abilities: Exceptional at workflow analysis, process design, and identifying operational friction points through structured discovery methods
• Project and program management: Proven ability to manage complex customer programs with multiple stakeholders, competing deadlines, and measurable outcomes
• Data fluency: Comfortable interpreting usage dashboards and metrics to communicate health, adoption trends, and ROI; skilled at driving recommendations from data insights
• Executive presence: Strong communication skills with the ability to build trust at both executive and practitioner levels through credibility, clarity, and strategic thinking
• Account ownership mindset: Full accountability for your book of business with a proactive, organized approach to achieving measurable customer outcomes
• Cross-functional collaboration: Experience influencing without authority through insight and results; ability to align stakeholders across Sales, Product, and technical teams

How We Work With You

When you apply through Get A Job.ai, our talent team will review your background and schedule an initial screening call to understand your experience with technical account management, AI tools, and customer success strategies. If there's a strong match, we'll submit your profile to our client for consideration and coordinate all interview scheduling on your behalf.

Important: Please apply only through Get A Job.ai. Do not attempt to contact the client organization directly, as all candidate communications are managed through our recruiting process.

Pay

Compensation details will be discussed during the screening process based on your experience level and location.

Equal Opportunity

Get A Job.ai is committed to equal employment opportunity. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.