Senior Data Analyst – CRM (m/f/d)

About This Opportunity

We are representing a confidential mobility technology company in their search for a Senior Data Analyst to join their global CRM team in Munich, Bavaria, Germany. This role is central to expanding analytical capabilities and optimizing customer communication strategies across 45+ international markets.

Our client is redefining how they engage customers at scale, combining cutting-edge technology with data-driven decision making to drive growth, retention, and operational efficiency. As Senior Data Analyst, you'll be instrumental in transforming raw data into strategic insights that shape customer lifecycle programs across multiple countries.

Responsibilities

• Own CRM analytics and reporting across 45+ markets, delivering clear visibility into performance, customer behavior, and commercial impact
• Build and maintain Power BI dashboards providing real-time tracking of CRM performance, targets, and business trends
• Deliver actionable insights on campaign performance, drivers of customer behavior, value-generating segments, and cross-market differences
• Develop scalable, automated reporting solutions alongside deep-dive analyses and ad hoc business investigations
• Monitor and optimize key CRM KPIs including engagement, conversion, retention, reactivation, communication effectiveness, and customer lifecycle performance
• Partner with CRM, data, and product teams to improve segmentation, personalization, experimentation, tracking quality, and data reliability
• Evaluate A/B tests and proactively identify trends, anomalies, risks, and opportunities, presenting clear recommendations to senior stakeholders

What We're Looking For

• 5+ years of experience in data analytics or business intelligence, ideally within CRM, marketing, or e-commerce environments
• Proven track record of building dashboards and automated reporting solutions for non-technical stakeholders
• Strong SQL expertise including CTEs, window functions, and multi-table joins in a modern cloud data warehouse, preferably Snowflake
• Advanced Power BI skills including data modeling, DAX, and best-practice dashboard design and visualization
• Solid understanding of marketing and CRM KPIs such as conversion, engagement, attribution, and customer lifetime value
• Experience working cross-functionally with product, engineering, and marketing/CRM teams
• Familiarity with marketing automation tools such as Braze is a plus
• Strong data storytelling abilities, statistical literacy (e.g., significance testing), and a structured, detail-oriented, autonomous working style
• Proficiency in English

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply.

How We Work With You

Candidates apply through Get A Job.ai. Our talent team will conduct an initial screening to understand your background and career goals. We then submit qualified candidates to our client for consideration. Please do not attempt to contact the client directly, as all communication should flow through our recruiting team to ensure a smooth process.

Pay

Compensation details will be discussed during the screening process and are competitive for the Munich market.

Equal Opportunity

Get A Job.ai is committed to creating a diverse and inclusive recruitment process. We welcome applications from all qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.