- Company: Get A Job.ai
- Location: London
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
We are representing a fast-growing AI technology company seeking a Senior Customer Success Manager in London. This is a hybrid role working from their office, and it's an exceptional opportunity to join at a formative stage where you'll help build and define the customer success function from the ground up.
Our client is looking for a commercially-minded operator who understands how to turn customer relationships into revenue growth. You'll work with their largest enterprise accounts, driving renewals, identifying expansion opportunities, and establishing strategic partnerships that deliver measurable value.
Responsibilities
- Own a portfolio of high-value enterprise accounts, managing the complete renewal cycle and ensuring customer retention
- Drive expansion revenue by identifying commercial opportunities through value-based conversations with stakeholders
- Multithread across customer organizations to build deep, embedded relationships at multiple levels
- Develop scalable playbooks for customer success, renewal processes, and expansion strategies
- Help shape and implement the customer success tech stack, selecting and deploying tools that support growth
- Define KPIs and dashboards to track customer health and success metrics
- Translate customer insights into actionable product feedback for internal teams
- Collaborate with sales on account planning and ensure smooth handoffs from pre-sale to post-sale
- Bring a commercial lens to all customer interactions, always connecting success to revenue outcomes
What We're Looking For
- 8+ years of experience in Customer Success or Account Management with demonstrable ownership of revenue targets (renewals and expansion)
- Proven track record working with enterprise customers, navigating complex organizational structures and lengthy decision cycles
- Strong commercial acumen with confidence discussing financials, demonstrating ROI, and negotiating expansions
- Builder mentality with enthusiasm for working in ambiguous environments and creating processes from scratch
- Excellent communication skills, comfortable leading executive-level conversations and translating technical concepts
- Experience with modern go-to-market tools and the ability to evaluate and implement customer success technology
- Startup experience or adaptability to fast-paced, high-intensity environments where priorities shift rapidly
- Must be able to work hybrid from the London office; remote work is not available for this position
How We Work With You
When you apply through Get A Job.ai, our recruiting team will review your background and schedule an initial screening conversation. We'll discuss your experience, motivations, and fit for the role. If there's alignment, we'll submit your profile to our client for consideration.
The client's interview process includes an initial call with their hiring team, a customer case study presentation with a panel, and final conversations with additional team members. Throughout this process, our team will prepare you and provide guidance, but please do not contact the client directly.
Pay
Pay via Get A Job.ai: £70,000 - £90,000 per year, plus performance bonus, equity, and benefits. This is a hybrid position based in London.
Equal Opportunity
Get A Job.ai is committed to facilitating an inclusive recruiting process. We work with clients and candidates from all backgrounds and encourage applications from individuals of every identity, experience, and perspective.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Terms used in this posting
- equity
- Ownership stake in the company, usually in the form of stock options or RSUs, offered in addition to salary.
- hybrid
- A work arrangement combining both in-office and remote/at-home work, typically on a set schedule.
Explore Get A Job.ai online
Working in London, UK
Weather right now in London, UK: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
London is the capital and largest city of England and the United Kingdom, with a population of 9.1 million people in 2024. Its wider metropolitan area is the largest in Western Europe, with a population of 15.4 million. London stands on the River Thames in southeast England, at the head of a 50-mile (80 km) tidal estuary down to the North Sea, and has been a major settlement for nearly 2,000 years. Its ancient core and financial centre, the City of London, was founded by the Romans as Londinium and has retained its medieval boundaries. The City of Westminster, to the west of the City of London
England is a country that is part of the United Kingdom. It is located on the island of Great Britain, of which it covers about 62%, and more than 100 smaller adjacent islands. England shares a land border with Scotland to the north and another land border with Wales to the west, and is surrounded by the North Sea to the east, the English Channel to the south, the Celtic Sea to the south-west, and
Nearby green space: 12 parks within 1.5km — closest is Whitehall Garden (364m). via OpenStreetMap
Nearest public transit: Charing Cross (station, 41m). via OpenStreetMap
- Elevation 18m (59 ft)
Source: Wikipedia (state)
About this role & career path
Traits that fit this role
- Leadership Orientation
- Self-Control
- Social Orientation
- Cooperation
- Attention to Detail
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 3: Medium Preparation Needed. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. — via O*NET
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Office & Administrative Support occupations earn a national median of $39,669 — via US Census ACS / Data USA
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Senior Customer Success Manager
- Employer Get A Job.ai
- Location London
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 9, 2026
- Apply by October 9, 2026
- Overview Full job description on this page (479 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Success Manager
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Limited public data for this employer
We only show facts we can ground in public sources (Wikidata, O*NET, news/discussion links, or this listing). We do not invent Glassdoor-style ratings, salaries, or testimonials when data is thin. Use the listing facts, occupation context, and related openings below while we continue researching.
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Occupation family: Customer Success Manager
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