Senior Customer Success Engineer

Responsibilities

We are representing a confidential data resilience technology organization seeking a Senior Customer Success Engineer to join their team remotely in France. In this role, you will serve as the primary technical owner driving long-term outcomes for enterprise customers using sophisticated backup and recovery platforms.

Your day-to-day responsibilities will include:

• Configuring customer accounts, customizing backup policies and storage configurations, and facilitating comprehensive onboarding for new clients
• Identifying migration opportunities by analyzing usage patterns and environment architecture, then conducting strategic planning sessions to align business outcomes with product adoption
• Conducting technical assessments and building protection plans, recommending software products and architectures across the platform
• Running recovery simulations and applying data resilience maturity models to track and report on customer resilience posture through quarterly reports
• Monitoring account health signals to detect churn risk early and defining mitigation plans in partnership with renewal strategy teams
• Building business cases and defining total cost of ownership to articulate value propositions for account expansion opportunities
• Engaging with CISO and CIO-level stakeholders, providing clear risk assessments, status updates, and strategic recommendations
• Collaborating on adoption and expansion campaigns informed by market insights
• Managing a portfolio of 5–50 Enterprise and Commercial accounts with $100K+ ARR, owning the technical success plan and adoption roadmap for each

What We're Looking For

Our talent team is seeking candidates with the following qualifications:

• 5+ years in customer-facing engineering roles focused on data backup and recovery, such as Technical Consulting, Pre-Sales Solutions Engineering, or Technical Account Management—this is a mid-level position
• Advanced level of English proficiency required
• Hands-on expertise across operating systems, virtualization platforms, storage systems, scripting/automation, cloud platforms, and disaster recovery best practices
• Strong experience designing and executing protection plans, migrations, and recovery simulations
• VMCE certification required (may be completed post-hire within an agreed timeframe)
• Preferred certifications include AWS Solutions Architect (Associate or Professional) or Microsoft Azure Administrator/Solutions Architect Expert
• Proven ability to translate business outcomes into technical adoption roadmaps and measurable value
• Executive stakeholder engagement skills with the ability to communicate technical, business, and risk information to CISO/CIO-level leaders
• Excellent communication, cross-functional collaboration, and stakeholder management capabilities
• Must be permanently located in France for remote work eligibility

How We Work With You

When you apply through Get A Job.ai, our recruiting team will review your application and conduct an initial screening to understand your background and career goals. If there's a strong match, we will prepare and submit your profile to our client for consideration. Throughout the interview process, we'll provide guidance and support to help you succeed. Please note that you should apply exclusively through Get A Job.ai and not contact the client directly, as this allows us to best represent your interests and coordinate the hiring process effectively.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Employment Opportunity: Get A Job.ai is committed to creating an inclusive recruitment process. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of race, color, religion, gender, age, national origin, disability, veteran status, or any other protected classification.