Product Manager Customer Care (f/m/d) | Fixed-Term Parental Leave Cover

Overview

We are representing a confidential climate-tech organization in Berlin for a Product Manager – Customer Care role. This is a fixed-term parental leave cover position offering the opportunity to drive meaningful impact through AI-enabled customer service products. Our client is scaling rapidly in the sustainability sector and needs an experienced product leader to optimize their customer care operations through intelligent automation and process improvement.

Responsibilities

• Develop and execute a strategic product roadmap for Customer Care, ensuring customers receive fast, high-quality resolutions
• Identify opportunities and test ideas quickly with AI prototypes, turning validated concepts into production-ready products
• Lead cross-functional teams through discovery, prioritization, and delivery cycles
• Standardize and automate operational processes in partnership with Customer Care leadership, ensuring new solutions integrate seamlessly into day-to-day operations
• Measure product impact through customer satisfaction metrics, user feedback, adoption rates, resolution times, and quality indicators
• Continuously iterate and improve based on data-driven insights

What We're Looking For

• At least 3 years of experience as a Product Manager, ideally in Customer Care, Service, Support, After-Sales, or related operational environments
• Proven track record building or improving products, workflows, or digital experiences that help customers find answers or resolve issues
• Hands-on experience with CRM systems; Salesforce Service Cloud experience is particularly relevant
• Strong curiosity about AI with practical experience implementing AI copilots, agents, or comparable solutions in product or operational contexts
• Demonstrated success standardizing or automating processes to improve efficiency, quality, or consistency
• Data-driven approach using metrics, customer feedback, and qualitative insights to prioritize opportunities and measure product impact
• Excellent stakeholder management skills with ability to align business partners around a clear roadmap and make sound prioritization decisions
• German language skills at C1 level and English at C2 level required

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your background and ensure alignment with the role requirements. Qualified candidates are then submitted to our client for consideration. Please do not contact the client directly—all communication flows through our recruiting team to ensure a smooth, professional process for everyone involved.

Pay

This is a full-time, fixed-term position based in Berlin with up to 3 days per week remote work. Pay details will be discussed during the screening process with our recruiting team.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from all qualified candidates regardless of gender, nationality, ethnic and social background, religion, ideology, disability, age, sexual orientation, or identity.