Partner Success Manager (EMEA)

Responsibilities

We are representing a confidential industrial software organization seeking a Partner Success Manager to support and strengthen their partner ecosystem across EMEA. Based in Germany, you will serve as the primary engagement contact for assigned partners, building strong relationships across technical, implementation, and leadership teams.

In this role, you will:

• Lead partner onboarding, training, and ongoing enablement to ensure partners are confident deploying and supporting the platform
• Educate partners on best practices for deployment, configuration, implementation, and ongoing support
• Provide technical guidance throughout partner-led implementations and customer deployments, including managing escalations and resolving complex challenges
• Showcase new features, product enhancements, and platform capabilities to partner teams
• Identify gaps in partner knowledge, technical readiness, or process adherence and develop plans to address them
• Monitor partner engagement, deployment quality, and overall satisfaction
• Gather partner feedback and collaborate with internal teams to improve processes, documentation, and product adoption
• Work cross-functionally with Partner, Sales, Customer Success, Product, Support, and Engineering teams to drive successful outcomes
• Travel to partner sites as needed for training, business reviews, technical workshops, and relationship-building meetings

What We're Looking For

Required qualifications:

• 5+ years of experience in partner management, customer success, implementation, solutions consulting, technical account management, training and enablement, or a similar customer-facing technical role
• Professional experience within manufacturing, industrial technology, industrial automation, IIoT, or a related industrial environment
• Strong technical aptitude, with the ability to understand, explain, and guide software deployment and implementation processes
• Experience working with enterprise software, industrial software, IIoT, IoT platforms, data platforms, cloud technologies, or related technologies
• Experience training customers, partners, or internal teams on software products and processes
• Excellent communication skills, with the ability to work effectively with both technical and non-technical audiences
• Ability to manage multiple partner relationships, priorities, and projects simultaneously

Preferred qualifications:

• Technical curiosity and the ability to quickly learn new products and technologies
• Experience with Wrike
• Strong problem-solving skills and the ability to navigate complex deployment or process-related challenges
• Experience working cross-functionally with Partner, Sales, Product, Support, and Engineering teams

How We Work With You

Our talent team at Get A Job.ai partners with this organization to identify exceptional partner success professionals. When you apply through our platform, a recruiter will screen your background and qualifications. Strong candidates will be submitted directly to our client for consideration. Please do not contact the client directly, as all communication should flow through Get A Job.ai to ensure a smooth process.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices and equal opportunity employment. We evaluate all candidates based on qualifications and merit.