Partner Success Director

About This Opportunity

We are representing a confidential healthcare technology client in their search for a Partner Success Director. This is a high-touch, high-ownership role where you will serve as the primary relationship owner for strategic health system partners. You'll work directly with hospital executives, operational leaders, and clinicians to drive adoption, expansion, and long-term success across a focused book of enterprise accounts.

This position is based in the United States and offers the opportunity to make a meaningful impact in healthcare delivery while working with cutting-edge technology solutions.

Responsibilities

In this role, you will:

• Build and maintain executive, operational, and technical relationships across health system partners, serving as their primary point of contact and trusted advisor
• Monitor partner data closely—usage trends, adoption patterns, and growth potential—to identify early signals and proactively address opportunities or risks
• Conduct regular executive business reviews with key stakeholders, presenting performance metrics, value attainment, and expansion opportunities
• Collaborate with sales teams to identify and advance expansion opportunities, presenting new solutions with clear ROI articulation
• Provide product training and onboarding support to clinicians, ensuring smooth adoption and optimal utilization
• Build deep relationships with healthcare professionals, understanding their workflows and pain points to deliver targeted guidance and best practices
• Monitor clinician satisfaction and adoption data to drive targeted interventions that increase sustainable utilization
• Partner internally across sales, product, and cross-functional teams to drive partner growth and remove adoption barriers
• Serve as the voice of the customer internally, sharing partner insights and feedback to inform product improvements
• Contribute to partner success resources, case studies, and communication strategies
• Track partner expansion metrics and contribute directly to revenue growth and retention targets

What We're Looking For

The ideal candidate will have:

• Proven experience in customer-facing roles such as management consulting, enterprise SaaS customer success, or health system innovation
• Strong understanding of the healthcare landscape, including dynamics and challenges faced by large health enterprises and clinicians
• Experience thriving in a high-touch model managing a focused book of strategic partners rather than high-volume portfolios
• Excellent communication and interpersonal skills with the ability to build trust and rapport with stakeholders at all organizational levels
• Technical aptitude to quickly understand and effectively communicate complex software solutions
• Strong problem-solving skills with a proactive, results-oriented mindset
• Strong organizational and project management capabilities
• Genuine passion for improving healthcare delivery and clinician experiences
• Ability to take extreme ownership and drive measurable impact on customer outcomes and business results

How We Work With You

When you apply through Get A Job.ai, our talent team will review your application and conduct an initial screening conversation to understand your background and career goals. If there's a strong mutual fit, we'll submit your profile to our client for consideration. We'll guide you through each step of the process and provide feedback along the way.

Important: Please apply exclusively through Get A Job.ai. Do not attempt to contact the client directly, as this may disqualify your application.

Pay

Pay information for this role will be discussed during the screening process with our recruiting team.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and work with our clients to ensure fair and equitable consideration for all qualified applicants.