Order to Cash Manager

About This Opportunity

Our talent team at Get A Job.ai is representing a confidential global manufacturing organization seeking an Order to Cash Manager based in Colombia. This strategic leadership role will define and execute the vision for end-to-end O2C processes across multiple regions, driving transformation through standardization, automation, and continuous improvement.

You'll lead cross-functional governance teams, manage relationships with third-party service providers overseeing 70+ team members, and collaborate with senior stakeholders across Commercial, Finance, Treasury, IT, and Legal functions. This position reports to the VP of Global Business Services and directly manages 4 subject matter experts.

Responsibilities

• Define and drive the long-term vision for the Order to Cash process, ensuring alignment with enterprise goals and cross-functional stakeholders including Commercial Excellence, Finance, IT, Supply Chain, Procurement, and Legal
• Develop and maintain a global transformation roadmap focused on digital enablement, process standardization, and innovation
• Establish and monitor KPIs to measure end-to-end performance across regions and delivery locations
• Own global O2C policies and controls, ensuring compliance with governance, regulatory standards, and industry best practices
• Lead global initiatives to eliminate inefficiencies through innovation, stakeholder collaboration, and agile execution
• Oversee third-party managed service providers for Customer Service Operations, Credit, Cash & Collections Management, managing SLAs, KPIs, and governance
• Collaborate with Treasury to deliver insights into cash performance, implementing improvements to accelerate cash flow and improve DSO
• Drive optimization of CRM capabilities and ensure seamless integration across CRM, ERP, workflow automation, and telephony platforms
• Lead continuous improvement in banking platform connectivity and cash application automation
• Implement automation and digital solutions to enhance efficiency, accuracy, and standardization
• Lead and develop a global team of process experts and change agents, fostering a collaborative, high-performance culture

What We're Looking For

• Bachelor's degree or above in business or related field
• 7+ years of experience working in a Global Business Services or multi-functional shared services environment, including Master Data Management, Opportunity to Cash, Commercial Support, or Record to Report
• Senior process expert with strong business acumen and ability to lead through influence
• Demonstrated experience partnering with cross-functional teams including Commercial, Finance, Treasury, IT, Procurement, HR, Audit, and external Managed Service Providers
• Experience working in Global Opportunity to Cash processes leading internal and external GBS teams is highly desired
• Excellent financial acumen and understanding of P&L and working capital
• Experience implementing global processes using SAP, CRM platforms, credit management solutions, and customer service telephony systems
• Working knowledge of SOX and internal controls, including policies and procedures
• Experience with innovative technologies like RPA, AI, Machine Learning, and business analytics tools is highly desired
• Strong leadership skills and proven ability to lead change management efforts for new system implementations
• Ability to lead global process development while ensuring local compliance
• Strong communication, change management, and influence skills at all organizational levels
• Excellent analytical abilities
• Dynamic leadership abilities to adapt quickly and lead through change
• Fluency in English required; please submit resume in English

How We Work With You

When you apply through Get A Job.ai, one of our experienced recruiters will review your profile and conduct an initial screening conversation. If there's a strong match, we'll submit your candidacy to our client for consideration and guide you through their interview process. Please do not contact the employer directly—all communication should flow through our recruiting team to ensure the best outcome for your application.

Pay

Compensation details will be discussed during the screening process and are competitive with the market for this level of responsibility and scope.

Equal Employment Opportunity: Get A Job.ai is committed to equal employment opportunity. We welcome applications from qualified candidates of all backgrounds and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.