- Company: Veem
- Location: Canada (nationwide) (nationwide)
- Salary: Pay not listed
Veem at a glance
SEC filings mentioning "Veem": 40 — search EDGAR
19 employees covered under a retirement plan (2025 filing) — via DOL Form 5500 / EFAST2
Tech Support Specialist at Veem - Full Time, In-Office Location in Canada (nationwide) (nationwide)
About the Role
The Technical Support Specialist role at Veem is a customer-focused position designed to provide frontline support and guide customers through technical onboarding and API integrations. This intermediate-level role involves resolving platform, account, payment, and integration-related questions via phone, email, and live chat. You will also assist in configuring, testing, launching, and stabilizing new integrations for both existing and new customers.
Your Responsibilities
- Resolve customer inquiries related to the Veem platform, accounts, payments, and API integrations through phone, email, and live chat support
- Support customers in configuring, testing, launching, and stabilizing their integrations
- Take ownership of cases from initial inquiry to resolution
- Translate technical requirements into clear and practical guidance for both technical and non-technical users
- Collaborate cross-functionally with Product, Sales, and Operations teams to ensure seamless customer experiences
What You Bring
- A minimum of 3 years of experience in technical support or a related field
- Strong problem-solving skills and the ability to translate complex technical issues into clear, practical guidance for non-technical users
- Excellent communication and interpersonal skills
- Familiarity with API integrations and platform configurations is preferred
- A proactive approach to customer service and a commitment to delivering exceptional support experiences
More About Veem
Veem is transforming global money movement by providing seamless, transparent, and scalable cross-border payments. Our solution combines global payments, foreign exchange optimization, and embedded financial tools to help businesses—from small and medium-sized enterprises (SMBs) to large platforms—operate and grow internationally with confidence. We take a partner-first approach, working closely with customers to unlock revenue opportunities and drive real business impact.
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Explore Veem online
Working in Canada (nationwide) (nationwide)
Canada (nationwide) is a country in North America. Its ten provinces and three territories extend from the Atlantic Ocean to the Pacific Ocean and northward into the Arctic Ocean, making it the second-largest country by total area, with the longest coastline of any country. Its border with the United States is the longest international land border. The country is characterized by a wide range of both meteorologic and geological regions. With a population of over 41 million, it has widely varying population densities, with the majority residing in its urban areas and large areas being sparsely populated. It
🇨🇦 Relocation safety for Canada (nationwide): Very Safe — via Warnely, CC BY 4.0
National unemployment rate in Canada (nationwide): 6.9% — via World Bank
GDP per capita in Canada (nationwide): $55,698 — via World Bank
Consumer price inflation in Canada (nationwide): 2.1% (annual) — via World Bank
Real GDP growth in Canada (nationwide): 1.7% (annual) — via World Bank
Average hours worked per year in Canada (nationwide): 1,687 — via OECD
About this role & career path
Traits that fit this role
- Intellectual Curiosity
- Cautiousness
- Integrity
- Attention to Detail
- Dependability
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 4: Considerable Preparation Needed. Most of these occupations require a four-year bachelor's degree, but some do not. — via O*NET
Industry news
- The Great Coding Reset: How AI is changing software engineering - Business Insider
- ‘AI code apocalypse’ hasn’t hit engineers as hard as the industry may think - IT Brew
- AI tools have sparked a coding revolution. Software engineers are figuring out what comes next. - Business Insider
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Computer & Mathematical occupations earn a national median of $98,769 — via US Census ACS / Data USA
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Technical Support Specialist
- Employer Veem
- Location Canada (nationwide) (nationwide)
- Type Full Time
- Pay (from listing) Pay not listed
- Posted August 8, 2026
- Apply by September 7, 2026
- Country Canada (nationwide)
- Overview Full job description on this page (296 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Technical Support Specialist
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Back up network data.
- Configure security settings or access permissions for groups or individuals.
- Analyze and report computer network security breaches or attempted breaches.
- Identify the causes of networking problems, using diagnostic testing software and equipment.
- Document network support activities.
- Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
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Occupation family: Technical Support Specialist
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