- Company: Get A Job.ai
- Location: Pakistan
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
We are representing a growing technology organization seeking a Technical Support Specialist to join their remote team. This is a hands-on Level 1–2 support role focused on troubleshooting technical issues, resolving support tickets, and ensuring customers and internal users remain productive across SaaS applications and IT systems.
This position requires availability during U.S. business hours and is based in Pakistan.
Responsibilities
- Handle support requests through ticketing platforms including Zendesk, Freshdesk, Jira Service Management, or ServiceNow
- Troubleshoot login, access, connectivity, browser, software, and SaaS application issues
- Resolve Level 1 and Level 2 technical support requests with clear, non-technical communication
- Support Windows, macOS, and basic Linux environments
- Prioritize tickets based on urgency, SLA requirements, and business impact
- Document troubleshooting steps, findings, and resolutions thoroughly
- Escalate complex issues to Engineering, DevOps, or senior support teams with detailed reproduction steps and technical context
- Support user provisioning, account setup, password resets, and permissions management
- Assist with employee onboarding and offboarding processes
- Create and maintain FAQs, troubleshooting guides, and internal documentation
- Report bugs, recurring technical issues, and customer feedback to Product and Engineering teams
- Collaborate across departments to improve the support experience and identify process improvements
What We're Looking For
Required qualifications:
- 1–2+ years of experience in Technical Support, IT Helpdesk, SaaS Support, or customer-facing troubleshooting roles
- Experience with ticketing platforms such as Zendesk, Jira, ServiceNow, or Freshdesk
- Understanding of SaaS applications and basic networking concepts
- Familiarity with Windows and macOS environments
- Strong technical troubleshooting and problem-solving skills
- Excellent written and verbal English communication
- Strong documentation skills and attention to detail
- Ability to manage multiple tickets and competing priorities
- Comfortable working independently during U.S. business hours
Preferred qualifications:
- CompTIA A+ or Network+ certification
- API or SaaS integration troubleshooting experience
- Familiarity with monitoring tools such as Datadog, Splunk, or New Relic
- Experience with cloud-based applications
- Previous SaaS or IT services experience
How We Work With You
Get A Job.ai connects talented professionals with leading organizations. When you apply through our platform:
- Our talent team reviews your application and qualifications
- Qualified candidates complete a short video introduction to demonstrate communication skills and technical experience
- We conduct an initial screening interview to discuss your background and troubleshooting approach
- Strong candidates complete a practical troubleshooting exercise
- We coordinate interviews between you and our client
- We support you through the offer and onboarding process
Important: Please apply only through Get A Job.ai. Do not attempt to contact the client directly, as this will disqualify your application.
Pay
Compensation details will be discussed with qualified candidates during the screening process.
Get A Job.ai is an equal opportunity recruiter. We celebrate diversity and are committed to creating an inclusive environment for all candidates regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Local insights for this role are preparing — this section updates automatically in a few seconds (or refresh).
Listing facts
- Role Technical Support Specialist
- Employer Get A Job.ai
- Location Pakistan
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 13, 2026
- Apply by October 13, 2026
- Country Pakistan
- Overview Full job description on this page (459 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Technical Support Specialist
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Back up network data.
- Configure security settings or access permissions for groups or individuals.
- Analyze and report computer network security breaches or attempted breaches.
- Identify the causes of networking problems, using diagnostic testing software and equipment.
- Document network support activities.
- Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
Limited public data for this employer
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Occupation family: Technical Support Specialist
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