Lead Product Manager, Customer Portal

About This Opportunity

We are representing a confidential identity verification technology company in their search for a Lead Product Manager to own their customer-facing portal product. This is a unique IC-to-leadership role designed for a senior product professional ready to make the transition from individual contributor to people management while maintaining hands-on ownership of strategic product work.

The Customer Portal serves as the primary interface where enterprise clients configure products, access verification data, and discover new capabilities through self-serve workflows. This surface connects product usage with commercial growth, automating acquisition, upsell, and retention across the customer journey. The role offers end-to-end ownership of customer-facing strategy in a rapidly evolving product area that serves both self-serve users and large enterprise accounts.

This position is based in Estonia or Spain and offers the opportunity to shape both product strategy and team structure as the area scales.

Responsibilities

• Own end-to-end product strategy and roadmap for the customer portal, directly tied to revenue drivers and commercial objectives
• Run continuous discovery with customers, translating insights into well-defined problem statements and a sequenced roadmap
• Make transparent prioritization decisions balancing product ambition, technical sustainability, and business urgency
• Define success metrics upfront and hold teams accountable to outcomes rather than output
• Partner as a credible peer across Engineering, GTM, Operations, and Design to turn internal expertise into customer-facing product
• Own product launches as a discipline from inception through internal platform releases and external go-to-market
• Set and uphold craft standards, mentoring product managers and progressively building the team
• Champion AI adoption, implementing best practices for accelerated discovery and delivery
• Propose team configuration needed to support growth objectives, transitioning from IC leadership to people management over time

What We're Looking For

Product Leadership Through Craft

• Proven track record owning a product area end-to-end, from strategy through discovery, delivery, and launch
• Authority earned through quality of thinking and execution, not just title
• Ready for the step where impact comes through others; excited about a role that begins as individual leader and grows into team management

Commercial Thinking

• Instinctive ability to connect product decisions to business growth
• Articulate product bets in terms of revenue, retention, and customer trust
• Experience with self-serve growth models and enterprise customer needs

Discovery Discipline

• Get close to customers, including demanding enterprise accounts
• Distinguish between feature requests and underlying customer needs
• Translate insights into sharp problem statements and phased roadmaps with measurable outcomes

Prioritization and Accountability

• Make hard calls about what not to do and articulate the reasoning transparently
• Define success before building; own failures without deflection and adjust working methods accordingly
• Navigate capacity constraints with ruthless prioritization

Influence and Leadership

• Build credibility as a genuine peer with engineering, design, GTM, and operations
• Lead through influence across teams that don't report to you
• Stay calm under uncertainty, create space for differing views, and commit gracefully once decisions are made
• Motivated to develop people and multiply impact through team building
• Realistic understanding that management is a different job focused on developing others

Craft Excellence

• Set high craft standards through your own work
• Share thinking generously and provide specific, useful feedback
• Stay current on product management evolution and experiment with new practices

How We Work With You

Our talent team at Get A Job.ai partners with innovative technology companies to identify exceptional product leaders. When you apply through our platform, a dedicated recruiter will conduct an initial screening to understand your background and ensure alignment with the role requirements. We then submit qualified candidates directly to our client for their consideration.

Please apply exclusively through Get A Job.ai. Do not attempt to contact the client directly, as this may disqualify your application. We manage the entire process to ensure a professional experience for both candidates and our client partners.

Pay

Compensation details will be discussed during the screening process based on experience and location.

Equal Opportunity

Get A Job.ai is committed to diversity and inclusion in our recruitment process. We welcome applications from candidates of all backgrounds regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.