IT Support Lead

About This Opportunity

Our talent team at Get A Job.ai is representing a confidential fintech organization in their search for an IT Support Lead. This is a hands-on leadership role where you'll develop and scale a high-performing support team while actively resolving technical issues and driving automation initiatives. You'll play a pivotal role in shaping IT strategy and ensuring the technology environment supports rapid growth and exceptional user experiences.

Responsibilities

• Lead and support the IT team, overseeing day-to-day operations, workload distribution, and performance management
• Set strategic direction for IT operations, aligning team objectives to business needs and organizational growth goals
• Act as an escalation point for complex technical issues, ensuring prompt resolution and maintaining excellent user satisfaction
• Ensure consistent, compliant support for Windows, MacOS, and Linux platforms as well as mobile devices and office equipment
• Develop and implement IT standards, knowledge base articles, and training resources
• Drive continuous improvement of IT workflows through automation and process optimization
• Oversee onboarding and offboarding processes for new joiners across multiple UK and international locations
• Collaborate with IT, Security, and Engineering teams to maintain high levels of uptime, reliability, and data protection
• Select, configure, and manage ITSM/ticketing systems and ensure accurate reporting on support metrics
• Support office and remote working technology needs and encourage a culture of innovation and accountability

What We're Looking For

Essential qualifications:

• Minimum 5+ years in IT Support, IT Systems, or Service Desk environments
• Demonstrated experience with MDM platforms such as Jumpcloud, Jamf, or Kandji
• Experience leading teams and developing high-performing support professionals
• Proven coaching abilities with a track record of supporting inclusive teams
• Experience implementing and optimizing ITSM systems (e.g., Zendesk, Jira, Freshdesk) within scaling organizations
• Advanced troubleshooting skills with computers (especially MacOS), mobile devices, and peripherals
• Strong communication and stakeholder management skills
• Understanding of security protocols and threat mitigation strategies
• Willingness to travel to office locations in Kent and London as needed

Nice to have:

• Familiarity with scripting languages (e.g., Bash, PowerShell) for automation and process improvement
• Knowledge of cloud platforms such as AWS and Google Cloud
• Direct experience scaling IT functions in high-growth tech environments
• Industry experience in fintech or financial services
• Experience with network management and troubleshooting

How We Work with You

When you apply through Get A Job.ai, one of our experienced recruiters will review your profile and conduct an initial screening conversation. If there's a strong match, we'll submit your application to our client for consideration. We'll support you throughout the interview process, which includes a technical interview, team interview, and culture interview with senior leadership.

Important: Please apply only through Get A Job.ai. Do not contact the client organization directly, as this may disqualify your application.

Pay

Compensation details will be discussed during the screening process with our recruitment team.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices and connecting diverse talent with outstanding career opportunities. We encourage applications from candidates of all backgrounds.