Instructeur de dossiers

Join DGRH as an Instructeur de dossiers in the United States. This full-time position offers the opportunity to guide applicants through administrative processes, manage case files, and ensure compliance with regulatory requirements in a structured administrative environment.

About the Role

As an Instructeur de dossiers at DGRH, you will be the critical link between our organization and the public, responsible for reviewing, processing, and instructing administrative files according to established procedures and regulations. Your work will directly impact the efficiency and accuracy of our administrative operations, ensuring that all cases progress smoothly from intake through resolution.

What You'll Do

• Guide applicants and stakeholders through administrative procedures, answering questions and clarifying requirements
• Review submitted files and documentation for completeness and compliance with regulations
• Prepare comprehensive case reports and written assessments based on file review
• Maintain organized case management systems and ensure timely processing of submissions
• Collaborate with internal teams to resolve discrepancies and support case progression
• Provide administrative support across the general services division

What We're Looking For

• Strong written and verbal communication skills in English; French language ability is valuable
• Attention to detail and ability to follow administrative protocols precisely
• Experience in administrative roles, case management, or document review preferred
• Organized approach to managing multiple files and meeting deadlines
• Professional demeanor when interacting with the public and colleagues
• Ability to work independently within established guidelines

About DGRH

DGRH is an administrative organization committed to efficient, transparent service delivery. We support diverse administrative processes and serve the public with professionalism and integrity.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.