Head of Customer Success – Loyalty and Partner Platforms (B2B)

About This Opportunity

We are representing a confidential loyalty technology platform in their search for a Head of Customer Success to lead B2B onboarding and lifecycle management for enterprise loyalty partnerships.

This fully remote role requires a proactive, AI-savvy professional who can own customer relationships from technical setup through launch, campaign optimization, and ongoing success management. You'll combine empathy with AI-powered workflows to ensure each client maximizes value from their loyalty partnership.

Responsibilities

• Own end-to-end onboarding of new B2B customers from setup to go-live
• Lead partners through launch checklists, ensuring milestones (integration, balance top-up, listing, communication review) are completed on time
• Serve as primary relationship owner for all active customers
• Collaborate with sales teams on customer success strategy and KPIs
• Drive visibility and performance optimization through improved communication, email touchpoints, and seasonal campaigns
• Ensure all communication and visuals meet brand and compliance guidelines
• Maintain a best-in-class CRM in HubSpot, using AI to auto-log interactions, enrich contact data, flag stale records, and maintain clean pipelines
• Lead regular customer reviews, analyzing performance data to identify improvement opportunities
• Own issue resolution and customer feedback loops to continuously improve customer experience
• Accelerate issue resolution with AI by categorizing support tickets, drafting responses, surfacing knowledge-base articles, and closing feedback loops faster

What We're Looking For

• Fluent English required; German proficiency is a plus
• 5+ years of experience in customer success, account management, or partner onboarding within loyalty, SaaS, or payments industries
• Proficiency in using AI tools such as Claude to build workflows and automations
• Solid understanding of digital integrations including API connections, web links, voucher uploads, and campaign dashboards
• Hands-on experience with HubSpot or comparable CRM systems
• Structured, ownership-driven approach with ability to manage multiple projects simultaneously
• Empathetic communicator with consultative, solution-oriented mindset who can combine human judgment with AI-generated insights
• Comfortable working across teams and time zones, using AI to draft asynchronous updates, summarize meeting notes, and maintain alignment
• Strong sense of ownership and drive to grow and shape the customer success function over time

How We Work With You

Interested candidates should apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your background and fit for the role. Qualified candidates will then be submitted to our client for consideration. Please do not attempt to contact the client directly, as all communication must flow through our recruitment process.

Pay

Compensation details will be discussed with qualified candidates during the screening process. This is a fully remote position with competitive salary, equity participation, and the opportunity to join an AI-first, fast-paced international team.

Get A Job.ai is an equal opportunity supporter. We work with clients and candidates without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristic.