Forward Deployed Engineer

About This Opportunity

We are representing a confidential networking technology company in their search for a Forward Deployed Engineer based in Canada. This is a strategic customer-facing technical role where you'll serve as the bridge between sophisticated networking solutions and enterprise clients.

As part of our client's customer success team, you'll work directly with their most important accounts, driving adoption, providing expert technical guidance, and ensuring long-term success with the platform. This position requires both deep technical expertise and exceptional relationship-building skills.

Responsibilities

• Lead onboarding processes for strategic enterprise customers, providing comprehensive training and resources to accelerate time-to-value
• Deliver hands-on technical support including configuration, integration, troubleshooting, and issue resolution across the networking platform
• Conduct quarterly business reviews with customers to assess usage patterns, review success metrics, and identify expansion opportunities
• Act as a trusted technical advisor, helping customers optimize their implementations through best practices and tailored recommendations
• Serve as the voice of the customer internally, channeling feedback and insights to product and engineering teams
• Collaborate cross-functionally with sales, product, engineering, and support teams to ensure seamless customer experiences
• Develop technical documentation, knowledge base articles, and guides to enable customer self-service

What We're Looking For

• 6+ years in technical roles with minimum 2 years of customer-facing experience (Solutions Engineer, Solutions Architect, Senior Support Engineer, or similar)
• Proven experience working with enterprise customers in a consultative capacity
• Strong networking expertise: deep understanding of VPNs, network security principles, and related technologies
• Experience with cloud infrastructure platforms (AWS, GCP, Azure) and DevOps tooling including Docker and Kubernetes
• Prior experience in customer-facing technical roles at a SaaS company (Technical Support Engineer, Solutions Engineer/Architect, Customer Success Engineer)
• Exceptional communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences
• Strong analytical and troubleshooting capabilities with methodical problem-solving approaches
• Passion for customer service and building long-term strategic relationships
• Excellent organizational and time management skills with ability to manage multiple accounts simultaneously
• Collaborative mindset and experience working cross-functionally across product, sales, and engineering teams

How We Work With You

When you apply through Get A Job.ai, our recruiting team will review your profile and schedule an initial screening call to discuss your background and interest in this role. If there's a strong match, we'll submit your candidacy to our client and guide you through their interview process. Please do not contact the employer directly—all communication should flow through our talent team to ensure the best experience for everyone involved.

Pay

This is a full-time position with a competitive compensation package including base salary, equity, and variable commission tied to quarterly targets. Our client offers comprehensive benefits, remote-first flexibility, professional development budgets, retirement matching, and generous paid time off.

Note: Specific compensation details will be discussed during the screening process and are dependent on experience and qualifications.

Equal Opportunity

Get A Job.ai is committed to creating an inclusive recruitment experience. We encourage applications from candidates of all backgrounds, and we're happy to provide accommodations throughout the hiring process as needed. We particularly welcome applications from individuals who identify with historically marginalized groups—even if you don't meet 100% of the listed qualifications, we want to hear from you.