Director, Technical Account Management

Responsibilities

We are representing a fast-growing cloud observability and monitoring organization seeking a Director, Technical Account Management for the EMEA region. In this senior leadership role, you will own the strategy, growth, and execution of a regional technical post-sales team, scaling from approximately 25–30 professionals today to 50–70+ over the next two to three years.

You will lead a team of managers and senior individual contributors who provide premium technical services to enterprise customers, supporting adoption and delivering guidance across a comprehensive product suite. Your responsibilities include:

• Scale the EMEA technical account management organization, hiring first-line leaders, designing team structures, and building systems that sustain quality through rapid growth
• Lead managers and senior technical ICs across EMEA, ensuring customer success, retention, and expansion at high standards of technical delivery
• Own the commercial strategy for the technical services program, partnering with Sales to position, price, and sell services as a core value proposition
• Define and execute regional OKRs aligned with global goals, driving accountability through your leadership team each quarter
• Lead executive-level recruiting and build a leadership pipeline from within, developing managers who can in turn scale their own teams
• Serve as executive sponsor for strategic EMEA accounts, engaging at the C-suite level to reinforce value, resolve escalations, and identify expansion opportunities
• Partner with global teams, Product, Sales Engineering, Customer Success, and Enablement to standardize and evolve the technical services offering
• Establish operational rigor through clear metrics, health scorecards, capacity planning, and forecasting to give full visibility into team performance and customer outcomes
• Drive talent development programs including performance reviews and career growth plans, focusing on building future leaders and retaining top talent

What We're Looking For

Required qualifications:

• 8+ years leading Professional Services, Technical Account Management, or Sales Engineering teams, with demonstrated success scaling an organization from fewer than 25 to 50+ headcount
• Experience managing managers: you hire and develop first-line leaders and have a track record of building leadership depth within your organizations
• Commercially minded, with direct experience selling or co-selling services and a history of growing services revenue
• Technically fluent across infrastructure, cloud platforms (AWS, Azure, GCP), observability, and monitoring, credible with practitioners and C-level executives alike
• A strategic operator who pairs vision with execution: you set direction, build the systems to support it, and develop your team's ability to operate independently
• 3–5+ years earlier in your career as a Technical Account Manager, Solutions Architect, or equivalent client-facing technical IC, giving you firsthand credibility with your team
• Willing and able to travel up to 50% of the time across the EMEA region
• Based in or willing to relocate to London

Bonus qualifications:

• Experience redesigning organizational structures mid-growth: building new team shapes or specializations as a business scales
• Track record evangelizing cloud adoption, observability, or security to C-level and board-level stakeholders across EMEA
• Hands-on experience with leading cloud monitoring and observability platforms
• Multilingual or deep experience navigating multi-cultural teams across EMEA markets

How We Work With You

Our talent team at Get A Job.ai has partnered with this confidential cloud technology organization to identify exceptional leadership candidates for this strategic role. When you apply through our platform, one of our specialized recruiters will conduct an initial screening to understand your background and leadership experience. If there's a strong match, we will submit your profile to our client for consideration. Please do not contact the client directly, as all applications must be coordinated through Get A Job.ai to be considered.

Pay

Compensation details will be discussed during the screening process and are competitive for senior technical leadership roles in the London market.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and work with our clients to ensure fair and equitable recruitment processes.