- Company: Customer
- Salary: $230,000–$270,000/yr
- Work type: Remote
Customer at a glance
SEC filings mentioning "Customer.io": 1 — search EDGAR
Customer.io is a customer messaging/product engagement company. Coverage notes it among the fastest-growing companies in Oregon and SW Washington, a 2022 Series A (~$50M), and third-party reports of ~$100M ARR / ~$690M valuation (GetLatka). Role is remote worldwide.
DIRECTOR, ENGINEERING at Customer.io - Anywhere in the World
Role Overview
At Customer.io, we're seeking an experienced engineering leader to own several of our product development engineering teams. This role is for someone who thrives on driving business impact by setting clear goals, holding teams accountable to schedules, and personally leading complex initiatives from start to finish. Your first mandate will be a high-priority, executive-visible platform initiative where you'll set the direction, align the organization, and see it through to completion.
Key Responsibilities
- Set clear goals for product development engineering teams
- Hold teams accountable to schedules and deliverables
- Drive complex initiatives from conception to execution
- Align executives on a roadmap and earn the respect of an engineering team in one day
- Read code, join incident channels, and ensure projects are completed on time
- Operate at both strategic and technical levels
- Ensure vision and execution are not mutually exclusive
Qualifications
- Proven track record of leading engineering teams in a fast-paced environment
- Experience setting direction, creating accountability, and driving initiatives across an organization
- A deep understanding of Go, React, and AI technologies
- Ability to align executives on roadmaps and earn the respect of engineering teams
- Strong execution skills with a focus on delivering results
- Strategic thinker who can operate at both high-level planning and hands-on technical work
Why Join Customer.io
Customer.io serves over 9,000 companies, from startups to global brands, by powering automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. Our platform is built on a robust foundation of Go, React, and AI technologies, allowing us to ship fast and scale with confidence.
Ready to Apply?
If you're energized by making things happen inside an organization — not just managing the people who do — this role is for you. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
You’ll finish your application on the employer’s website. We don’t ask for a resume on this page.
Explore Customer online
What people say about Customer
Public thread data is mostly historical Hacker News: a Mention Monitoring Academy mention, plus several threads on a Customer.io extended outage. No Glassdoor/Indeed-style review aggregates in DATA.
Recent news
- Fastest-Growing Companies in Oregon and SW Washington, No. 11: Customer.io - The Business Journals
- Customer.io Series A · $50M raised · - StartupHub.ai
- Customer.io Revenue 2025: $100M ARR, $690M Valuation - GetLatka
- Respond.io Raises $62.5M Series B to Scale AI-Powered Customer Conversations Into North America and Europe - Yahoo Finance
- I Reviewed the 6 Best Personalization Software for 2026 - G2 Learn Hub
Aggregated from public discussions and news; opinions are the authors’ own.
Working in
About this role & career path
O*NET groups this title under Architectural and Engineering Managers (11-9041.00): directing technical integration, client/spec negotiation, and cross-functional coordination. At a SaaS messaging company that path emphasizes multi-team delivery and reliability ownership.
Traits that fit this role
- Initiative
- Self-Confidence
- Leadership Orientation
- Innovation
- Achievement Orientation
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 5: Extensive Preparation Needed. Most of these occupations require graduate school -- for example, a master's degree, and some require a Ph.D., M.D., or J.D. — via O*NET
Industry news
- Q&A with Josh Martin, CPA, Founder of Martin Business Management: Rethinking the Business Management Model - citybiz
- Marquis Who's Who Honors Rhiannon R. Johnston for Expertise in Business Management - 24-7 Press Release Newswire
- 2025 trends: Here are the best industries and cities for US small businesses - Charlotte Observer
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Management occupations earn a national median of $86,012 — via US Census ACS / Data USA
Build the skills for this role
Build toward senior eng leadership plus full-stack fluency:
- freeCodeCamp — Full Stack curriculum (free)
- Saylor Academy — Computer Science courses (free)
- CS50 (Harvard, via edX) (free to learn)
- Microsoft Learn — developer training paths (free to learn)
Expect director-level scenarios: multi-team prioritization, design-change tradeoffs, outage/incident ownership, budgeting, and partnering with product/marketing on messaging-platform specs. Use O*NET tasks as a checklist for behavioral stories.
Watch & learn
Video via YouTube.
Strong fit if you have scaled engineering orgs for SaaS/messaging products, can own reliability and integration, and thrive fully remote. Growth and funding signals exist in news DATA; sentiment DATA is thin and outage-heavy historically.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Engineering Director
- Employer Customer
- Work mode Remote
- Type Full Time
- Pay (from listing) $230,000–$270,000/yr
- Posted July 30, 2026
- Apply by August 29, 2026
- Country WORLDWIDE
- Overview Full job description on this page (323 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Engineering Director
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Manage the coordination and overall integration of technical activities in architecture or engineering projects.
- Direct, review, or approve project design changes.
- Consult or negotiate with clients to prepare project specifications.
- Prepare budgets, bids, or contracts.
- Present and explain proposals, reports, or findings to clients.
- Confer with management, production, or marketing staff to discuss project specifications or procedures.
Public discussions & open sources
Attributed public threads and profiles — not employee reviews or star ratings.
- Hacker News — Mention Monitoring Academy
- Hacker News — Customer.io Extended Outage
- Hacker News — Customer.io Extended Outage
- Hacker News — Customer.io Extended Outage
Cached public sources (Hacker News, Dev.to, GitHub, etc.).
Explore related openings
2 other opening(s) at Customer on Get A Job.AI
Occupation family: Engineering Director
Research this employer
Pull public facts we already cached for this company (Wikipedia, news, discussions). We never invent Glassdoor-style ratings.
Open interview kit (print-friendly)
Free for candidates — daily or weekly emails when matching roles go live. This alert will prefer remote roles.
Keep exploring on Get A Job.ai
Not quite the right fit? Your next opportunity is a click away.
- Browse all jobs
- More jobs by category
- Remote jobs you can do from anywhere
- Research typical pay for this role
- Get free job alerts so new matches reach you first
- Upload your resume to apply faster
- Register now to access our free AI resume builder
Hiring instead? Post a job and reach candidates searching right now.