Customer Success Manager, Digital

About This Opportunity

Our talent team at Get A Job.ai is representing a confidential EdTech organization in their search for a Customer Success Manager, Digital. This is a 100% remote position based in the United States.

In this role, you will manage a large portfolio of school district clients through scalable, digital-first engagement strategies. You'll execute one-to-many lifecycle programs that drive product adoption, retention, and expansion across a high-volume customer base. This position operates in a structured, programmatic environment using automated customer journeys, engagement triggers, and cohort-based strategies to support clients at scale.

You will partner closely with Customer Success Operations, Support, Implementation, and Go-to-Market teams to identify risks early, surface patterns, and continuously improve digital programs. Success comes from combining strong execution, systems thinking, and a deep understanding of how educators derive value from educational technology products.

Responsibilities

• Execute digital lifecycle programs across onboarding, activation, adoption, and renewal stages for a high-volume portfolio
• Monitor customer telemetry, engagement signals, and health scores to identify risks and expansion opportunities
• Trigger and manage automated customer journeys and targeted outreach based on user behavior patterns
• Support customer inquiries using structured playbooks and escalate appropriately when needed
• Collaborate with Account Managers to route expansion opportunities with actionable context and supporting data
• Partner with Customer Success Operations, Product, and Go-to-Market teams to refine digital journeys and improve program performance
• Maintain accurate and structured data in customer success platforms and CRM systems to support execution and reporting
• Identify patterns across customer cohorts and contribute to improvements in playbooks, segmentation, and automation
• Execute lifecycle playbooks aligned with educational calendars and seasonal readiness needs
• Maintain operational excellence across customer success tools including accurate health scores and lifecycle tracking

What We're Looking For

Required Experience:

• 1+ years executing digital or scaled customer success programs that drive adoption, retention, or engagement outcomes in K–12 EdTech or SaaS environments
• Proven experience managing high-volume portfolios using one-to-many engagement strategies such as lifecycle campaigns, webinars, or targeted outreach
• Background supporting onboarding and adoption of technology products for educators or administrators
• Experience using customer data, telemetry, or health signals to identify risks or opportunities and take action using structured playbooks
• Strong operational skills within CRM and customer success platforms (e.g., Salesforce, Vitally, Gainsight), maintaining high-quality data
• Experience working within K–12 environments or supporting educators and administrators in adopting technology solutions

Preferred Skills:

• Cross-functional collaboration with Sales, Support, Product, and GTM teams to improve customer journeys
• Experience running or contributing to structured programs, testing variations, measuring outcomes, and iterating based on results
• Ability to identify patterns across customer cohorts and contribute to improving workflows and lifecycle programs
• Strong systems thinking and ability to translate product value into clear, actionable guidance for educators

Performance Expectations:

• First 90 days: Develop working expertise across products and workflows; assess assigned cohort using data and segmentation; execute digital lifecycle programs
• 6 months: Routinely identify and route qualified expansion signals; demonstrate measurable adoption improvements; partner on identifying recurring issues
• 12 months: Meet gross revenue retention and logo retention targets; maintain high data quality; lead initiatives improving automation and segmentation

How We Work With You

Candidates who are interested in this position should apply directly through Get A Job.ai. Our recruiting team will review your application and conduct an initial screening to assess fit for the role. Qualified candidates will then be presented to our client for consideration.

Please do not attempt to contact the client directly, as all applications must be submitted through Get A Job.ai to be considered. Our team will guide you through each stage of the process and serve as your advocate throughout.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Get A Job.ai is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.