Pre-Litigation Case Manager Team Lead, New York

About This Role

We are representing a confidential personal injury law firm in their search for a Pre-Litigation Case Manager Team Lead based in New York. This is a fully remote position for candidates authorized to work in the United States.

Our client is a rapidly scaling organization that has experienced significant year-over-year growth. They are building sophisticated operational infrastructure to support national expansion while maintaining quality and accountability across all case management functions.

The Pre-Litigation Case Manager Team Lead will serve as the operational leader for a pod of case managers, overseeing day-to-day execution, case progression, and team development. This role bridges the case management team and legal counsel, ensuring cases are properly investigated, documented, and advanced toward settlement.

Responsibilities

• Supervise and coordinate a team of 3–5 Pre-Litigation Case Managers, assigning workloads and ensuring consistent execution
• Manage a personal caseload of approximately 50 active pre-litigation cases, focusing on higher-value matters
• Own medical management metrics including MRI rates, advanced treatment rates, and diagnostic tracking
• Monitor case velocity and ensure files progress efficiently through each pre-litigation phase toward settlement
• Oversee medical record collection, documentation gathering, and case file organization
• Review case files for completeness prior to attorney escalation
• Handle client and provider escalations, resolving issues before they require attorney or operations manager involvement
• Use dashboards and reporting tools to evaluate team KPIs and identify performance gaps
• Lead onboarding and training for new case managers joining the pod
• Provide coaching and identify skill development needs across the team
• Surface operational improvements and process efficiencies based on direct case experience and data analysis
• Ensure settlements meet expected value targets relative to policy limits
• Maintain full accountability for case outcomes regardless of other departmental dependencies

What We're Looking For

Required Qualifications:

• 6–8 years of experience supporting personal injury pre-litigation matters in multiple states or New York specifically
• Proven experience managing and leading a team of case managers, directing workflow to drive files toward timely settlement
• Strong organizational skills with exceptional attention to detail
• Demonstrated ability to manage high-volume caseloads in fast-paced environments
• Strong written and verbal communication skills
• Experience requesting, reviewing, and summarizing medical records and bills
• Ability to prioritize tasks, meet deadlines, and work independently while collaborating with teams

Preferred Qualifications:

• Bachelor's degree or Paralegal Certificate
• Experience managing and developing teams within legal environments
• Background in high-volume or fast-growing law firms
• Familiarity with personal injury claims processes and insurance procedures
• Experience with case management software such as Filevine, Clio, or SmartAdvocate
• Comfort working in evolving systems and processes
• Data literacy and ability to build or pull reports independently

Core Competencies:

• Ownership mentality — treating the business as your own and following through on commitments
• Openness to feedback and change
• Solutions-oriented approach with minimal ego
• Urgency and motivation driven by growth and impact
• Deep commitment to team success and building something lasting

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will screen qualified applicants and conduct an initial interview to assess fit and discuss your background in detail. Strong candidates are then submitted to our client for consideration in their interview process.

Please do not attempt to contact the employer directly. All communication and coordination will be managed through our talent team at Get A Job.ai to ensure a professional and organized process for all parties.

Pay

Pay via Get A Job.ai: $92,200 to $131,000 per year, commensurate with experience. This is a remote position for candidates based in New York.

Benefits include medical, dental, and vision insurance, 401(k) with company match, HSA, life insurance, disability coverage, paid time off, and parental leave.

Equal Opportunity Employer: Get A Job.ai is committed to providing equal employment opportunities to all applicants regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other protected characteristic under applicable law.