Director, Customer Success

About This Opportunity

Our talent team at Get A Job.ai is representing a confidential client in the creator marketing technology sector. We're seeking an experienced Director of Customer Success to lead their EMEA team based in London. This is a hybrid role requiring three days per week in the office, with approximately 20% travel across EMEA customer locations.

In this position, you'll lead a team of Customer Success professionals while managing strategic relationships with enterprise brands. You'll drive retention, expansion, and long-term partnership success across a portfolio of high-value accounts.

Responsibilities

• Lead, coach, and develop a team of Customer Success professionals while fostering a culture of accountability and performance
• Own portfolio performance across EMEA, including customer retention, growth forecasting, risk mitigation, and strategic outcomes
• Build trusted relationships with executive stakeholders including CMOs, Heads of Social, and VPs at enterprise brands
• Partner with Sales, Product, Marketing, Professional Services, and Support teams to advocate for customer needs and influence business strategy
• Apply industry expertise to help customers evolve their creator marketing programs and achieve measurable results
• Drive escalations, operational priorities, and cross-functional initiatives as a senior leader within the EMEA organization
• Manage executive business reviews, complex customer situations, and high-impact risk scenarios

What We're Looking For

• 8+ years of experience leading Enterprise Customer Success, Strategic Account Management, or related teams within SaaS, MarTech, AdTech, or social media technology organizations
• Proven track record managing retention, renewals, expansion, and portfolio performance for enterprise accounts
• Demonstrated success developing high-performing Customer Success teams and managers
• Strong executive presence with experience advising senior stakeholders at enterprise brands
• Commercial acumen with ownership of revenue growth, forecasting, and strategic customer outcomes
• Experience with CRM platforms (Salesforce preferred) and leveraging AI tools for productivity and insights
• Direct experience in influencer marketing, creator economy platforms, social media technology, or closely related industries strongly preferred
• Understanding of creator marketing trends, measurement frameworks, and the evolving creator landscape
• Excellent communication, presentation, and stakeholder management skills
• Ability to lead cross-functional initiatives independently

How We Work With You

When you apply through Get A Job.ai, one of our experienced recruiters will review your background and conduct an initial screening conversation. We'll discuss your experience, career goals, and fit for this role. If we move forward together, we'll submit your profile to our client and guide you through their interview process. Please apply only through Get A Job.ai—do not contact the client directly.

Pay

This role offers competitive compensation including base salary, equity, and bonus. Our client provides comprehensive benefits including 25 days vacation, floating and set holidays, wellness allowance, paid parental leave, healthcare coverage (mental health, physical therapies, dental, vision), and various perks including stipends for wellness, home office setup, and professional development.

Get A Job.ai is an equal opportunity recruiter. We celebrate diversity and are committed to creating an inclusive environment for all candidates.