- Company: Rippling
- Location: Dublin, Ireland
- New
- Full Time
- Dublin, Ireland
- Apply on company site
Rippling at a glance
rippling.comSEC filings mentioning "Rippling": 118 — search EDGAR
Rippling is a privately held software company founded in 2017 in San Francisco. Its cloud platform helps businesses run HR, finance, and IT in one place. More at rippling.com.
5,330 Wikipedia views in June 2026 — a rough gauge of public visibility.
Source: Wikipedia
Rippling welcomes applications for a Customer Support Specialist based in Dublin, Ireland. This full-time role is ideal for candidates searching for Customer Support Specialist jobs in Dublin, Ireland who want to deliver clear, helpful assistance every day.
The Opportunity
As a Customer Support Specialist at Rippling in Dublin, Ireland you will sit at the heart of day-to-day customer interactions. The full-time position focuses on resolving queries accurately, building trust through reliable service, and contributing to a positive experience for every person who reaches out. You will work on-site with colleagues who value clear communication and continuous improvement, giving you the scope to develop strong customer support skills while supporting the broader team.
Day-to-Day Responsibilities
- Respond to customer enquiries across established support channels with timely, accurate guidance
- Diagnose common issues, walk users through practical solutions, and confirm issues are fully closed
- Log every interaction thoroughly so that patterns and recurring needs can be tracked over time
- Escalate complex or specialised problems to the appropriate internal colleagues while keeping the customer informed
- Uphold service quality standards and gather feedback that helps refine the overall customer experience
- Collaborate with nearby team members in Dublin to share knowledge and maintain consistent support practices
Who We're Looking For
- Clear written and spoken communication skills suited to customer-facing work
- A practical problem-solving mindset and the patience to guide people through solutions step by step
- Comfort managing multiple enquiries while prioritising urgency and quality
- Willingness to learn product knowledge and standard support processes quickly
- Ability to work full-time on-site in Dublin, Ireland as a Customer Support Specialist
- Reliability, empathy, and a genuine desire to help customers feel heard and supported
About Rippling
Rippling is hiring for this role and offers a supportive team environment.
Next Steps
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
To apply for this job please visit ats.rippling.com.
Explore Rippling online
What people say about Rippling
- African American Vernacular English is not Standard English with Mistakes
- Google Design
- Stellar Consensus Protocol: Proof and Code
Recent news
- Memories rippling through time keeps loved ones near - Bonner County Daily Bee
- Rippling now wants to be your entire data stack - TechCrunch
- 11. Rippling - CNBC
- See How the Global Government Debt Binge Is Rippling Through Markets - WSJ
- Exclusive: Warp raises $60m to go up against ADP, Rippling - Axios
Aggregated from public discussions and news; opinions are the authors’ own.
Working in Dublin, Ireland
Weather right now in Dublin, Ireland: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
Dublin is Ireland’s capital on Dublin Bay at the mouth of the River Liffey, in the province of Leinster, with the Dublin Mountains to the south. It is the largest city on the island of Ireland.
Leinster is one of the four provinces of Ireland, in the east of the island.
Note: Ireland observes a public holiday on Aug 3 — August Holiday.
🇮🇪 Relocation safety for Ireland: Very Safe — via Warnely, CC BY 4.0
National unemployment rate in Ireland: 4.6% — via World Bank
Wage growth in Ireland (year over year): 3.0% — via Eurostat
GDP per capita in Ireland: $131,592 — via World Bank
Consumer price inflation in Ireland: 2.2% (annual) — via World Bank
Real GDP growth in Ireland: 12.3% (annual) — via World Bank
Statutory minimum wage in Ireland: €2,391/month — via Eurostat
Cost of living in Ireland: 41.2% above the EU average — via Eurostat
Job vacancy rate in Ireland: 1.3% — via Eurostat
Average hours worked per year in Ireland: 1,639 — via OECD
Median weekly earnings in Co. Dublin: €821 — via Central Statistics Office
- Elevation 12m (39 ft)
Source: Wikipedia (state)
About this role & career path
Customer support roles for business software often blend product knowledge, clear communication, and methodical troubleshooting. Growth may move toward senior support, specialist queues, or enablement as you deepen expertise in how customers run people, money, and IT systems.
Industry news
- Want a software engineering job? You'll need more than coding skills in the AI era. - Business Insider
- ‘AI code apocalypse’ hasn’t hit engineers as hard as the industry may think - IT Brew
- AI tools have sparked a coding revolution. Software engineers are figuring out what comes next. - Business Insider
Source: O*NET (public-domain bulk data)
Build the skills for this role
Focus on structured problem diagnosis, clear written and spoken support, and comfort with cloud admin concepts (accounts, permissions, integrations). Practice reading product docs, reproducing issues, and documenting fixes. No certification list was provided for this role family.
Expect scenarios on de-escalating frustrated users, explaining technical steps simply, and prioritizing tickets. Be ready to describe how you investigate software issues, when you escalate, and how you’d learn Rippling’s HR/finance/IT product surface quickly.
Strong fit if you enjoy high-volume, product-led support for a multi-module SaaS platform and can work on-site in Dublin. Less ideal if you want pure engineering or fully remote work (this listing is not remote).
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Customer Support Specialist
- Employer Rippling
- Location Dublin, Ireland
- Type Full Time
- Posted July 14, 2026
- Apply by 2026-08-13
- Country context Ireland
- Overview Full original description on this page (311 words; rewritten for clarity, not a teaser paste)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Support Specialist
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
Public discussions & open sources
Attributed public threads and profiles — not employee reviews or star ratings.
- Hacker News — African American Vernacular English is not Standard English with Mistakes
- Hacker News — Google Design
- Hacker News — Google Design
- Hacker News — Stellar Consensus Protocol: Proof and Code
Cached public sources (Hacker News, Dev.to, GitHub, etc.).
Employer website
Explore related openings
6 other opening(s) at Rippling on Get A Job.AI
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Occupation family: Customer Support Specialist
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