Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Expect scenarios on de-escalating frustrated users, explaining technical steps simply, and prioritizing tickets. Be ready to describe how you investigate software issues, when you escalate, and how you’d learn Rippling’s HR/finance/IT product surface quickly.
Strong fit if you enjoy high-volume, product-led support for a multi-module SaaS platform and can work on-site in Dublin. Less ideal if you want pure engineering or fully remote work (this listing is not remote).
As a Customer Support Specialist at Rippling, you help customers and internal users get value from the HR, finance, and IT platform. A typical day can include answering product and setup questions, diagnosing issues from manuals and user reports, walking people through software and configuration, and escalating complex system problems so tools stay usable.
Focus on structured problem diagnosis, clear written and spoken support, and comfort with cloud admin concepts (accounts, permissions, integrations). Practice reading product docs, reproducing issues, and documenting fixes. No certification list was provided for this role family.
A cloud platform for managing HR, finance, and IT together, per its public company profile.
No. The listing is for Dublin, Ireland, with remote set to off-site work not indicated.
Answering user questions, diagnosing software and system issues, and guiding setup and fixes—aligned with computer user support duties.
Public-domain labor data — prepare examples for 2–3 of these.
Website: rippling.com
Rippling is a privately owned international software company. Launched in 2017 in San Francisco, California, it operates a cloud-based software platform that allows businesses to manage their HR, finances, and IT matters.
Public cache only — not an employee review.
Rippling welcomes applications for a Customer Support Specialist based in Dublin, Ireland. This full-time role is ideal for candidates searching for Customer Support Specialist jobs in Dublin, Ireland who want to deliver clear, helpful assistance every day. The Opportunity As a Customer Support Specialist at Rippling in Dublin, Ireland you will sit at the heart of day-to-day customer interactions. The full-time position focuses on resolving queries accurately, building trust through reliable service, and contributing to a positive experience for every person who reaches out. You will work on-site with colleagues who value clear communication and continuous improvement, giving you the scope to develop strong customer support skills while supporting the broader team. Day-to-Day Responsibilities Respond to customer enquiries across established support channels with timely, accurate guidance Diagnose common issues, walk users through practical solutions, and confirm issues are fully closed Log every interaction thoroughly so that patterns and recurring needs can be tracked over time Escalate complex or specialised problems to the appropriate internal colleagues while keeping the customer informed Uphold service quality standards and gather feedback that helps refine the overall customer experience Collaborate with nearby team members in Dublin to share knowledge and maintain consistent support practices Who We're Looking For Clear written and spoken communication skills suited to customer-facing work A practical problem-solving mindset and the patience to guide people through solutions step by step Comfort managing multiple enquiries while prioritising urgency and quality Willingness to learn product knowledge and standard support processes quickly Ability to work full-time on-site in Dublin, Ireland as a Customer Support Specialist Reliability, empathy, and a genuine desire to help customers feel heard and supported About Rippling Rippling is hiring for this role and offers a supportive team environment. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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