Customer Success Specialist

About This Opportunity

We are representing a confidential global fintech organization in their search for a Customer Success Specialist based in Poland. This role blends one-on-one engagement with high-value clients and scalable, outbound-led portfolio management. You'll manage a large customer base through automation, lifecycle triggers, and strategic commercial outreach to drive retention, expansion, and revenue growth.

Responsibilities

• Manage and grow a large pool of existing client relationships, building long-term partnerships with top and mid-tier customers to uncover business needs and opportunities
• Proactively strengthen relationships to maximize retention, cross-sell, and upsell across your portfolio through tailored engagement strategies
• Perform high-volume outbound outreach including cold calls to activate customers and drive commercial outcomes
• Design and execute multi-channel strategies to reach customer segments at the right lifecycle moment, creating and qualifying opportunities effectively
• Identify business opportunities and define go-to-market strategies based on customer insights and market intelligence
• Build success stories, case studies, and business reports to showcase impact and support internal alignment
• Lead educational initiatives such as webinars and workshops to drive ongoing engagement within your portfolio
• Own the end-to-end commercial process including demos, proposals, negotiations, and closing long-term agreements

What We're Looking For

• Bachelor's degree, preferably in business or engineering
• Fluent in English and Ukrainian
• 2+ years of account management, sales, business development or other relevant experience
• Expertise in developing business cases, financial analyses, and modeling; ability to analyze and forecast economic and financial impacts
• Strong written and verbal communication skills with ability to present business cases to key stakeholders
• High level of organization, focus, and ability to work under pressure
• Experience in high-volume outbound environments, comfortable handling large outreach volumes
• Familiarity with CRM platforms such as Salesforce and expertise in sales reporting
• Knowledge of payment industry, ERP, invoicing, reconciliation tools and data-driven platforms is a plus
• Proven track record working with international clients across diverse industries
• Experience selling B2B solutions in a highly consultative manner

How We Work With You

When you apply through Get A Job.ai, our talent team will screen your profile and qualifications. If there's a strong match, we'll conduct an initial conversation to understand your background and career goals. We will then submit qualified candidates to our client for consideration. Please note that direct contact with the client is not permitted during the recruitment process—all communication will be managed through our recruiting team.

Pay

Compensation details will be discussed with qualified candidates during the screening process.

Equal Opportunity: Get A Job.ai is committed to fostering a diverse and inclusive candidate experience. We welcome applicants from all backgrounds and provide equal opportunity in our recruiting services regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.