Customer Success Manager, Enterprise – East

About This Opportunity

Our talent team at Get A Job.ai is representing a confidential cybersecurity organization in their search for a Customer Success Manager, Enterprise - East. This is a strategic, customer-facing role where you'll serve as the primary post-sales contact for enterprise clients, driving adoption, business value realization, and long-term customer outcomes.

Working remotely within the USA (East Coast focus), you'll partner with technical and business stakeholders to ensure successful onboarding, implementation, and ongoing success with our client's secure software supply chain platform.

Responsibilities

• Lead customer engagements across onboarding, implementation, and adoption phases for enterprise accounts
• Drive business success planning by partnering with customers and internal teams to align on requirements, goals, and challenges
• Support the full Business Value Realization cycle, helping customers demonstrate and prove value internally
• Act as the voice of the customer within the organization, advocating for customer needs to product, engineering, sales, and support teams
• Collaborate with technical support and engineering teams to ensure timely resolution of customer issues
• Develop hands-on technical knowledge of the platform and stay current with industry trends, new features, and best practices
• Coordinate training and education initiatives to ensure customers optimize their use of the platform
• Build relationships with multiple levels of customer stakeholders, from technical practitioners to C-suite executives
• Work closely with sales teams to identify renewal and expansion opportunities while minimizing churn risks
• Take full ownership of your customer portfolio, making key decisions to drive effective outcomes with a high level of autonomy

What We're Looking For

Required:

• 2+ years in customer-facing roles such as Customer Success, Professional Services, Technical Account Management, Solutions Engineering, or Technical Support
• Domain knowledge in one or more areas: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance, vulnerability management, or software development lifecycle
• Strategic and proactive mindset with ability to take full ownership and act autonomously
• Experience making key decisions around customer escalations, de-risking issues, and advocating to internal teams
• Entrepreneurial approach with ability to build new processes and practices
• Strong commitment to continuous professional development
• High emotional intelligence and strong priority management skills
• Ability to collaborate effectively with both technical and business teams

Strongly Preferred:

• Previous early-stage startup experience
• Passion for technology and cybersecurity
• Hands-on technical experience with cloud computing environments (AWS, GCP, Azure), containers, Linux, or related security domains

How We Work With You

When you apply through Get A Job.ai, one of our experienced recruiters will review your background and schedule a screening call to discuss your experience, goals, and fit for this role. If there's a strong match, we'll submit your profile to our client for consideration. We ask that you do not contact the client directly, as we manage the interview process on your behalf to ensure the best possible experience and outcome.

Pay

Pay via Get A Job.ai: up to $130,000 base salary plus bonus.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or other legally protected characteristics.