Customer Success Manager | Sustainability | Fashion Supply Chains

About This Opportunity

We are representing a leading ESG intelligence platform serving the fashion and consumer goods industries across Europe. Our client helps global brands, retailers, and manufacturers measure and manage their supply chain sustainability data at scale.

As a Customer Success Manager, you'll join a rapidly growing team supporting European clients as they build world-class programs for collecting and managing environmental and social data across their supply chains. This is a remote position based in Europe, reporting to the EMEA Customer Success Lead.

Responsibilities

• Manage a large portfolio of clients at scale, ensuring each generates maximum value from the platform's tools and services through a repeatable, scalable customer journey
• Assess and monitor client programs to drive growth and improve performance, using standardized frameworks that adapt to individual client needs
• Onboard and train clients, their supply chain partners, and program stakeholders through scalable enablement approaches
• Serve as the primary contact for supply chain programs, providing strategic input on client challenges and managing workflows between client teams and internal support
• Own and refine standardized playbooks, touchpoints, and success milestones that deliver consistent outcomes across a growing portfolio
• Collaborate closely with Product, Education, and Customer Support teams to improve the customer experience based on field insights
• Work early or late hours as needed and travel globally to support the European client base

What We're Looking For

• 3–5 years in a customer success or client services organization
• Hands-on experience with consumer goods and/or fashion supply chains
• Background in sustainability
• Experience in a fast-paced, high-growth technology or SaaS environment with ability to navigate ambiguity
• Strong analytical skills and data-driven approach to decision-making
• Proven complex project management experience managing large client portfolios at scale
• Fluency with project management or customer success software, HubSpot, Microsoft Office, and Google Suite

How We Work With You

When you apply through Get A Job.ai, our talent team will review your profile and conduct an initial screening. If there's a strong match, we'll submit your candidacy to our client for consideration. Please do not contact the client organization directly, as all communication regarding this role should flow through Get A Job.ai to ensure proper coordination.

Pay

Our client offers a competitive package including comprehensive benefits with 100% employee premium coverage, equipment stipends, unlimited PTO, paid company holidays, performance bonuses (10%), equity options for eligible employees, and work-from-home benefits. For candidates outside the U.S., compensation is paid in local currency equivalent.

The annual salary range is $65,000–$85,000 USD, with final compensation determined by experience and location.

Get A Job.ai is an equal opportunity recruiter. We celebrate diversity and are committed to creating an inclusive environment for all candidates.