Customer Success Manager II

About This Opportunity

We are representing a confidential B2B technology organization in their search for a Customer Success Manager II based in the United Kingdom. Our client provides enterprise software solutions that help go-to-market teams optimize their account-based strategies and drive measurable pipeline growth.

This role offers the opportunity to work with senior marketing stakeholders across a diverse customer portfolio, serving as their trusted advisor while driving meaningful business outcomes through technology adoption and strategic partnership.

Responsibilities

• Own customer relationships across the full lifecycle, serving as the primary point of contact and trusted advisor to senior marketing stakeholders
• Drive adoption and value realization of the platform, measured through usage metrics, customer outcomes, and goal attainment
• Partner with customers to deliver proactive account-based marketing best practices, strategies, and use cases that address critical success issues and executive priorities
• Identify and support expansion opportunities within your customer base in partnership with new business teams
• Lead customer onboarding initiatives and project manage ongoing programs, ensuring timely resolution of issues through cross-functional coordination
• Advocate for customers internally while maintaining deep expertise in product capabilities, industry trends, and the competitive landscape
• Develop customer success stories, case studies, and references that demonstrate measurable business impact

What We're Looking For

• 3-5 years of experience in strategic account management, customer success, or similar roles supporting SaaS customers
• Demonstrated success driving expansion through upsell and cross-sell motions, in partnership with sales teams
• Strong experience coordinating cross-functional teams and leading complex, multi-stakeholder initiatives
• Deep familiarity with Sales and Marketing technology ecosystems, including CRM, marketing automation, sales engagement, intent data, predictive analytics, and revenue management tools
• Proven ability to lead technical or process-driven implementations, identify gaps in customer workflows, and deliver measurable business impact and ROI
• Excellent communication skills with the ability to engage effectively with senior stakeholders
• Self-motivated, organized, and capable of managing multiple priorities in a dynamic environment

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and career goals. Qualified candidates will then be submitted to our client for consideration. Please do not attempt to contact the client directly, as all communication should flow through our talent team to ensure a structured and professional process.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity

Get A Job.ai is committed to inclusive hiring practices. We encourage applications from candidates of all backgrounds and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.