Customer Success Manager (f/d/m)

About This Opportunity

We are representing a confidential climate technology organization based in Berlin that is transforming how global enterprises manage sustainability investments. Our client provides enterprise-grade infrastructure for carbon credit procurement, energy certificates, and climate asset management.

We're seeking a Customer Success Manager to serve as an operational partner driving post-transaction delivery, managing cross-functional workflows, and converting client insights into scalable processes. This role combines high-touch client support with rigorous execution to ensure enterprise buyers experience seamless value at every stage.

Responsibilities

• Manage end-to-end post-transaction execution as the primary liaison for clients on retirement coordination, custom reporting requests, and finance operations including invoicing queries
• Proactively identify supply delays and operational risks, developing swift mitigation strategies and partnering with Account Executives to deliver clear, solutions-focused communications
• Maintain rigorous data hygiene across Salesforce and internal platforms while systematically uncovering expansion and upsell opportunities to drive recurring account growth
• Deliver high-touch client support and troubleshooting, coordinating internal cross-functional teams to streamline deliverable timelines and ensure seamless execution
• Synthesize front-line client feedback to inform product roadmaps while translating best practices into enablement resources that prepare Account Executives for pre-sales conversations
• Partner with Sales and Marketing to execute strategic client communication campaigns that keep complex corporate networks engaged long-term

What We're Looking For

• 2–7 years of experience in client-facing operations, enterprise account management, or B2B customer success with a track record of driving post-transaction execution
• Exceptional project management capabilities and operational discipline, with proven ability to structure complex deliverables and manage broad, dynamic scope
• Highly analytical mindset with strong command of data and reporting, capable of translating complex metrics into polished client-facing assets and frameworks
• Polished verbal and written communication skills with executive presence required to confidently engage senior external stakeholders
• Operational proficiency with Salesforce and modern CRM architecture to maintain rigorous data alignment across client management platforms
• Fluency in German is a plus, alongside foundational understanding of carbon markets, sustainability regulations, or corporate climate frameworks

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and fit for this role. Qualified candidates are then submitted to our client for consideration. Please do not attempt to contact the client directly, as all communications are managed through our talent team to ensure a professional process.

Pay

Compensation details will be discussed during the screening process based on experience level and qualifications.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applicants from all backgrounds and provide equal opportunities regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.