Customer Success Manager

About This Opportunity

Our talent team is representing a confidential cybersecurity technology organization that has recently secured significant growth funding and is scaling rapidly across EMEA. We are seeking a Customer Success Manager based in Ireland or the UK to join their expanding team.

This role offers the opportunity to work with enterprise clients on cutting-edge security risk management solutions, helping organizations navigate complex cyber risk challenges through a modern platform approach.

Responsibilities

• Onboard and manage enterprise customers to ensure effective adoption and utilization of the platform to meet their security and risk management goals
• Provide tailored resources including success plans and customer-specific training sessions, organizing regular check-in calls to maintain engagement
• Engage customers proactively from day one to drive ongoing value and platform adoption
• Translate customer requirements by understanding their risk management frameworks and offering tailored solutions
• Monitor customer health metrics and intervene with proactive education when usage patterns indicate risk
• Serve as customer advocate, providing updates to cross-functional partners (Product, Sales, Marketing) on customer perspectives, risks, strategic insights, and expansion opportunities
• Own the end-to-end renewal process and identify growth opportunities within your book of business

What We're Looking For

Required qualifications:

• 5+ years' experience in customer success and account management working with enterprise organizations
• Proven track record of driving customer success and aligning complex solutions at executive and department levels
• Experience building and maintaining strong customer relationships
• Highly organized with ability to update documentation and document new processes
• Demonstrated success owning growth and revenue for a book of business, including renewals
• Understanding of cyber risk management or risk management frameworks
• Experience navigating large, complex organizations to multithread and uncover expansion opportunities
• High proficiency in English, both written and spoken
• Ability to work cross-functionally and translate complex ideas to varied audiences
• Self-motivated, independent, and highly organized with strong energy and willingness to learn

Preferred qualifications:

• Experience with customer success platforms such as ChurnZero or GainSight
• Familiarity with CRM systems like HubSpot or Salesforce
• Understanding of technical cybersecurity compliance frameworks (NIST, PCI, ISO27001)
• Knowledge of cybersecurity best practices
• Project management experience
• Basic/working knowledge of APIs
• Experience navigating large enterprise relationships from implementation through value recognition and expansion

Please note: This role cannot support visa sponsorship or relocation at this time. Candidates will be required to complete background and reference checks before starting.

How We Work With You

When you apply through Get A Job.ai, a recruiter from our team will screen your application and qualifications. If there's a strong match, we'll submit your profile to our client for consideration. Please do not attempt to contact the client organization directly, as all applications must come through our recruitment process to be considered.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Get A Job.ai is an equal opportunity employer. We consider all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, or disability status.