Customer Success Executive

About This Opportunity

We are representing a confidential enterprise software client in their search for a Customer Success Executive. This is a strategic leadership role focused on driving post-sales transformation initiatives within high-value accounts. You will serve as a trusted advisor to C-level executives, ensuring successful adoption of technology solutions and delivering measurable business outcomes.

Our talent team at Get A Job.ai is conducting the initial screening and coordination for this position.

Responsibilities

• Lead post-sales transformation initiatives, aligning technology solutions with customer business goals and bringing relevant industry expertise to strategic discussions
• Build and maintain relationships with C-level executives to drive business outcomes and long-term value realization
• Partner with account teams to develop integrated pre- and post-sales strategies that deliver sustained customer success
• Proactively identify risks to customer success and develop mitigation strategies in collaboration with internal teams and customers
• Guide Customer Success teams toward achieving critical KPIs including adoption rates, technical health metrics, renewals, satisfaction scores, and expansion opportunities
• Establish clear success metrics and milestones with customers, conducting regular progress reviews and refining transformation plans as needed
• Leverage cross-functional resources effectively to ensure seamless delivery of business transformation initiatives
• Incorporate customer feedback to drive continuous improvement and align business transformation insights with organizational objectives
• Drive innovative solutions and foster a culture of agility within the team while maintaining focus on customer goals

What We're Looking For

• Bachelor's degree required; Master's degree strongly preferred
• Minimum 12 years in management consulting, solution consulting, or leadership roles focused on technology-enabled business transformations within Digital, SaaS, or Enterprise Software environments
• Proven track record managing large-scale strategic accounts and consistently exceeding business objectives
• Demonstrated success building and leading high-performing Customer Success or Consulting teams
• Experience working with C-level executives at large enterprise organizations
• Strong business acumen with ability to identify and solve complex business problems
• Experience leading initiatives across matrixed organizations and driving alignment among multiple stakeholders
• Ability to create repeatable, scalable processes while maintaining hands-on execution when needed
• Experience integrating AI into work processes, decision-making, or problem-solving (whether through AI-powered tools, workflow automation, or strategic exploration of AI applications)
• Excellent communication and influencing skills with ability to collaborate effectively across global teams
• Adaptability to thrive in rapidly changing environments and adjust strategies to meet new challenges
• Deep understanding of enterprise customer needs, challenges, and success factors

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and ensure alignment with the role requirements. Once we've confirmed you're a strong match, we will submit your profile to our client for consideration. Please do not attempt to contact the client directly, as all communications must go through our team to ensure a coordinated process.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Employment Opportunity: Get A Job.ai is committed to creating an inclusive environment. We consider all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristics.