Customer Service Specialist

About This Opportunity

We are representing a confidential fintech organization that is transforming how consumers access personal finance. Our client is experiencing rapid growth and seeking a Customer Service Specialist to join their operations team in Milton Keynes. This is a hybrid role requiring three days per week in their Central Milton Keynes office.

As part of the customer operations team, you'll support clients throughout their entire journey—from initial queries through to arranging tailored repayment solutions when needed. This role requires someone who consistently delivers exceptional service and treats every customer interaction with care and professionalism.

Responsibilities

• Provide exceptional customer service throughout the complete customer lifecycle
• Handle and resolve complex customer queries and complaints efficiently and independently
• Communicate with customers through multiple channels simultaneously
• Support customers experiencing financial difficulty with appropriate, compliant solutions
• Log, investigate, and resolve complaints in accordance with regulatory requirements
• Collaborate with team members to identify and eliminate process inefficiencies
• Contribute regularly to process improvements and ensure documentation remains current
• Take ownership and accountability of daily work responsibilities
• Support other business areas as needed to expand sector knowledge

What We're Looking For

Essential requirements:

• Minimum 2 years customer service experience within financial services
• Experience with personal loans or other lending products preferred
• In-depth knowledge of financial services regulations including FCA Guidelines and KYC/TCF principles
• Proven experience handling vulnerable customers, complaints, and financial difficulty cases
• Multi-channel communication experience; telephony and email experience essential
• Strong attention to detail with high regard for accuracy
• Excellent communication skills with ability to handle difficult conversations
• Self-motivated with ability to work independently and as part of a team
• Proactive mindset with problem-solving capabilities
• Results-driven with ability to work well under pressure
• Flexibility to adapt quickly to changing business demands
• Good standard of education including excellent computer literacy skills

How We Work with You

Candidates apply directly through Get A Job.ai. Our recruitment team will conduct an initial screening to understand your experience and career goals. Qualified candidates will then be submitted to our client for consideration. Please do not attempt to contact the employer directly—all communication should go through our talent team to ensure a smooth process.

Pay

Pay details will be discussed during the screening process with our recruitment team.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and work to ensure fair consideration throughout our recruitment process.