- Company: Get A Job.ai
- Location: United States
- Salary: Pay not listed
- Work type: Remote
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
We are representing a confidential educational technology organization for a project-based Customer Service Representative role. This is a remote position supporting the holiday peak season, ideal for experienced multi-channel support professionals who thrive in dynamic, fast-paced environments.
Our client operates in the subscription product space and values authentic, conversational customer interactions over rigid scripts. You'll be part of a mission-driven team delivering responsive support to families across the United States.
Responsibilities
- Provide high-quality support across multiple channels including tickets, email, phone, and chat
- Resolve customer inquiries and issues with empathy, accuracy, and efficiency
- Collaborate with the support team using communication and workspace tools
- Manage and track customer interactions through ticketing systems
- Adapt communication style to meet individual customer needs without relying on scripts
- Identify and suggest process improvements to enhance the customer experience
What We're Looking For
- 1 to 3 years of customer service experience, preferably in a startup or fast-paced environment
- Demonstrated experience providing multi-channel support (tickets, email, phone, chat)
- Excellent written and spoken English with a natural, conversational communication style
- Strong problem-solving and critical thinking abilities
- Self-starter capable of working independently in a remote setup
- Reliable laptop and high-speed internet connection
- Availability to work night shift (US time zone hours)
- Familiarity with customer service platforms and team collaboration tools is a plus
How We Work With You
Candidates apply directly through Get A Job.ai. Our recruiting team conducts an initial screening to assess fit and experience. Once qualified, we submit your profile to our client for consideration. Please do not contact the client directly—all communication flows through our talent team to ensure a professional process.
Employment Details
Location: Remote (United States)
Employment Type: Project-based (holiday peak season)
Schedule: Night shift (US time zone)
Get A Job.ai is an equal opportunity recruiter. We welcome applications from candidates of all backgrounds and are committed to fostering an inclusive hiring process.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Local insights for this role are preparing — this section updates automatically in a few seconds (or refresh).
Listing facts
- Role Customer Service Representative (Project Based – Remote)
- Employer Get A Job.ai
- Location United States
- Type Contract
- Pay (from listing) Pay not listed
- Posted September 9, 2026
- Apply by October 9, 2026
- Country United States
- Overview Full job description on this page (314 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Service Representative
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Answer customers' questions about services, prices, availability, or credit terms.
- Attend sales or trade meetings or read related publications to obtain information about market conditions, business trends, regulations, or industry developments.
- Compute and compare costs of services.
- Consult with clients after sales or contract signings to resolve problems and provide ongoing support.
- Contact prospective or existing customers to discuss how services can meet their needs.
- Create forms or agreements to complete sales.
Limited public data for this employer
We only show facts we can ground in public sources (Wikidata, O*NET, news/discussion links, or this listing). We do not invent Glassdoor-style ratings, salaries, or testimonials when data is thin. Use the listing facts, occupation context, and related openings below while we continue researching.
Explore related openings
Occupation family: Customer Service Representative
Keep exploring on Get A Job.ai
Not quite the right fit? Your next opportunity is a click away.
- Browse all jobs
- More jobs by category
- Remote jobs you can do from anywhere
- Research typical pay for this role
- Set a job alert so new matches reach you first
- Upload your resume to apply faster
Hiring instead? Post a job and reach candidates searching right now.