Customer Service Representative (Phone Support)

About This Opportunity

Our talent team is representing a confidential fintech organization in their search for a Customer Service Representative specializing in phone support. This is a 100% remote, full-time salaried position for candidates residing in the continental United States.

You'll serve as a frontline phone support specialist, working with users of an innovative software platform. This role is critical to delivering exceptional customer service and ensuring smooth platform operations. You'll be part of a diverse team of problem solvers in a fast-paced, high-growth environment.

Responsibilities

• Act as the initial point of contact for phone inquiries, resolving issues directly when possible and routing complex matters to appropriate teams
• Provide top-tier customer support while managing call volume effectively and communicating relevant information when transferring calls
• Stay current on system features, client use cases, marketing materials, and event schedules to competently address caller questions
• Review voicemails for callback opportunities and route callback responsibilities appropriately
• Navigate team and company protocols to efficiently address or divert client calls
• Maintain records of call volume and topics to help identify strategies for proactively addressing user pain points
• Support users through multiple channels including instant chat, email, phone, and social media platforms

What We're Looking For

• Minimum 2+ years of relevant customer support experience, including phone support
• Experience working in the mortgage industry is strongly preferred
• Excellent verbal communication skills in English, with ability to calm difficult clients and explain complex information clearly over the phone
• Calm demeanor and strong people skills, with ability to maintain composure under stress
• Self-motivated with willingness to learn independently and practice within software systems
• Ability to thrive in an unstructured, fast-paced environment while efficiently managing time and balancing priority with quality
• High level of integrity and commitment to building successful customer relationships
• Prior experience speaking with business owners and executives, as well as relationship management experience, are valued
• Must reside in the continental United States

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will screen qualified applicants and coordinate submissions to our client. Please do not attempt to contact the employer directly—all communication and coordination will flow through our talent team to ensure a smooth process for everyone involved.

Pay

Pay via Get A Job.ai: $45,000 - $55,000 annual salary. Our client also offers medical, dental, and vision insurance benefits, 401(k) plan with employer match, and generous PTO.

Equal Opportunity: Get A Job.ai is committed to equal employment opportunity. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.