Customer Service Representative

Farm Boy Inc. is seeking a part-time Customer Service Representative to join our Ottawa, ON store and deliver exceptional service to our customers, particularly at the meat counter where quality and hospitality matter most.

What This Role Involves

As a Customer Service Representative at our Ottawa location, you'll be the welcoming face of Farm Boy Inc., helping customers find what they need, answer questions, and feel valued during their shopping experience. This part-time position blends direct customer interaction with essential retail operations, creating a dynamic environment where your friendliness and problem-solving skills make a real difference.

Core Duties

• Greet customers warmly and assist with their shopping needs and inquiries
• Operate the point-of-sale system accurately and efficiently
• Maintain a clean, organised, and welcoming store environment
• Stock shelves and displays, ensuring product rotation and freshness
• Support meat counter operations by weighing, wrapping, and serving customers
• Process transactions, handle payments, and manage returns according to policy
• Follow food safety and hygiene standards to maintain the highest quality
• Respond to customer concerns professionally and escalate issues as needed

Qualifications

• Previous retail or customer service experience preferred
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and multitask effectively
• Physical capability to stand for extended periods and lift merchandise
• Reliable, punctual, and organised approach to work
• Willingness to learn systems and procedures quickly
• Positive attitude and genuine interest in customer satisfaction

Why Join Farm Boy Inc.

Farm Boy Inc. values quality, community, and making every customer interaction meaningful. As a part-time team member in Ottawa, you'll work for a company known for supporting its employees and building a warm, inclusive workplace culture.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.