Customer Service Representative

Join Farm Boy Inc. as a Customer Service Representative at our Ottawa, ON location, where you'll deliver exceptional service and create positive experiences for customers every day.

What This Role Involves

As a Customer Service Representative with Farm Boy Inc., you'll be the friendly face helping customers throughout their shopping journey. This full-time position combines customer-focused expertise with product knowledge to ensure every visitor to our Ottawa store leaves satisfied. Whether answering questions, resolving concerns, or guiding customers to find what they need, you'll play a key role in building loyalty and representing our commitment to community service.

Your Responsibilities

• Greet customers warmly and respond to inquiries about products, services, and store information
• Address customer concerns and work toward fair, prompt resolutions
• Provide product recommendations and assist customers with their shopping selections
• Maintain a clean, organized, and welcoming environment throughout your work area
• Process transactions accurately and courteously at point-of-sale systems
• Collaborate with team members to ensure consistent, high-quality customer experiences
• Follow company policies and procedures while representing Farm Boy Inc.'s values

Qualifications

• Proven customer service experience in retail, food service, or a related field
• Strong communication skills and ability to engage warmly with diverse customers
• Ability to multitask and remain calm during busy periods
• Reliability and commitment to consistent attendance and punctuality
• Basic computer literacy and comfort with point-of-sale systems
• Physical capability to stand for extended periods and handle product movement
• Customer-first mindset and genuine desire to help others

Working at Farm Boy Inc.

Farm Boy Inc. is a community-focused grocery retailer known for quality products and dedicated service. Our Ottawa team is composed of passionate individuals who take pride in supporting local customers and building lasting relationships within the neighbourhood. We value teamwork, integrity, and a shared commitment to making every customer interaction meaningful.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.