- Company: Cosentino
- Location: New Jersey, US
- Full Time
- New Jersey, US
- Apply on company site
Cosentino at a glance
cosentino.comSEC filings mentioning "Cosentino": 1,079 — search EDGAR
Cosentino (cosentino.com) is hiring a Customer Service Manager in Fairfield, NJ. Public listing data here is limited to company name, domain, and role location—no official “about” blurb was provided.
Cosentino is hiring a full-time Customer Service Manager at our Fairfield, New Jersey location. This is your opportunity to lead a customer-focused team within a growing, multinational organization where you'll help drive success for a dynamic, expanding business.
About the Role
As Customer Service Manager for Cosentino's Fairfield operation, you'll oversee the day-to-day activities of our customer service team, ensuring exceptional support and satisfaction for our clients. You'll manage staffing, performance, and processes while working directly with customers and internal stakeholders to resolve issues and build lasting relationships. This role offers meaningful leadership experience in a multinational environment with multiple challenging projects underway.
What You'll Do
- Lead, mentor, and develop a customer service team to meet or exceed performance targets
- Supervise daily customer interactions, support requests, and issue resolution
- Implement and improve customer service processes and procedures
- Monitor team metrics including response times, customer satisfaction, and quality standards
- Handle escalated customer concerns and complex issues with professionalism and tact
- Collaborate with other departments to ensure seamless service delivery
- Provide training and coaching to team members for continuous improvement
- Prepare reports and communicate performance updates to management
What We're Looking For
- Proven customer service experience, preferably in a supervisory or management role
- Strong leadership skills with the ability to motivate and develop team members
- Excellent communication and interpersonal abilities
- Problem-solving mindset with a customer-first approach
- Organizational skills and ability to manage multiple priorities
- Proficiency with customer service software and tools
- Ability to work collaboratively in a multinational, fast-paced environment
- High school diploma or equivalent; bachelor's degree preferred
About Cosentino
Cosentino operates globally as an innovative leader in materials and design solutions. Our Fairfield, New Jersey location serves customers across the region with dedicated, professional service backed by industry expertise and commitment to quality.
How to Apply
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Working in New Jersey, US
Fairfield sits in northern New Jersey, in the Mid-Atlantic/Northeast corridor near the New York metro area. The state borders New York and the Atlantic, with strong road and rail access to regional employers. More context: New Jersey (Wikipedia).
New Jersey is a state located in both the Mid-Atlantic and Northeastern regions of the United States. Located at the geographic hub of the heavily urbanized Northeast megalopolis, it is bordered to the northwest, north, and northeast by New York State; on its east, southeast, and south by the Atlantic Ocean; on its west by the Delaware River and Pennsylvania; and on its southwest by Delaware Bay a
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
Private-sector wage growth (year over year): 3.3% — via FRED
National quits rate: 1.9% — via FRED (BLS JOLTS)
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Real GDP growth in US: 2.2% (annual) — via World Bank
Average hours worked per year in US: 1,800 — via OECD
Cost of living in New Jersey: 8.8% above the national average — via BEA
Minimum wage in New Jersey: $15.92/hr — via FRED
Real GDP per capita in New Jersey: $72,068 — via FRED
Home prices in New Jersey (year over year): +5.4% — via FRED
Source: Wikipedia (state)
Build the skills for this role
Prioritize people leadership, escalation judgment, CRM fluency, KPI ownership (SLA, CSAT/NPS where used), and clear cross-team communication. No certification package was supplied for this listing; build depth through role experience and internal process mastery rather than external cert spend.
Prepare stories on coaching underperforming reps, de-escalating high-stakes customers, and improving a service metric with a concrete before/after. Expect questions on staffing coverage, quality audits, and how you partner with logistics or sales when fulfillment issues hit the queue.
Strong fit if you have managed service teams in B2B or product-adjacent environments, enjoy metrics-driven coaching, and can represent Cosentino calmly when customers need answers in a fast regional market. Thin public data means company culture and pay should be validated in the interview.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Customer Service Manager Fairfield, NJ
- Employer Cosentino
- Location New Jersey, US
- Type Full Time
- Posted June 29, 2026
- Apply by 2026-08-02
- Country context US
- Overview Full original description on this page (314 words; rewritten for clarity, not a teaser paste)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
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