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Prepare stories on coaching underperforming reps, de-escalating high-stakes customers, and improving a service metric with a concrete before/after. Expect questions on staffing coverage, quality audits, and how you partner with logistics or sales when fulfillment issues hit the queue.
Strong fit if you have managed service teams in B2B or product-adjacent environments, enjoy metrics-driven coaching, and can represent Cosentino calmly when customers need answers in a fast regional market. Thin public data means company culture and pay should be validated in the interview.
As Customer Service Manager at Cosentino in Fairfield, NJ, you would lead frontline service quality for customers and partners: coaching agents, handling escalations, tracking response and resolution metrics, coordinating with sales/operations on order or product issues, and tightening processes so issues close cleanly on the first pass.
Prioritize people leadership, escalation judgment, CRM fluency, KPI ownership (SLA, CSAT/NPS where used), and clear cross-team communication. No certification package was supplied for this listing; build depth through role experience and internal process mastery rather than external cert spend.
No. The listing is on-site in the Fairfield / New Jersey area (remote flag is off).
Available data includes company domain cosentino.com, title Customer Service Manager, and New Jersey location—not salary bands or review scores.
No cert family or paid resources were provided for this occupation package.
Website: cosentino.com
Public cache only — not an employee review.
Cosentino is hiring a full-time Customer Service Manager at our Fairfield, New Jersey location. This is your opportunity to lead a customer-focused team within a growing, multinational organization where you'll help drive success for a dynamic, expanding business. About the Role As Customer Service Manager for Cosentino's Fairfield operation, you'll oversee the day-to-day activities of our customer service team, ensuring exceptional support and satisfaction for our clients. You'll manage staffing, performance, and processes while working directly with customers and internal stakeholders to resolve issues and build lasting relationships. This role offers meaningful leadership experience in a multinational environment with multiple challenging projects underway. What You'll Do Lead, mentor, and develop a customer service team to meet or exceed performance targets Supervise daily customer interactions, support requests, and issue resolution Implement and improve customer service processes and procedures Monitor team metrics including response times, customer satisfaction, and quality standards Handle escalated customer concerns and complex issues with professionalism and tact Collaborate with other departments to ensure seamless service delivery Provide training and coaching to team members for continuous improvement Prepare reports and communicate performance updates to management What We're Looking For Proven customer service experience, preferably in a supervisory or management role Strong leadership skills with the ability to motivate and develop team members Excellent communication and interpersonal abilities Problem-solving mindset with a customer-first approach Organizational skills and ability to manage multiple priorities Proficiency with customer service software and tools Ability to work collaboratively in a multinational, fast-paced environment High school diploma or equivalent; bachelor's degree preferred About Cosentino Cosentino operates globally as an innovative leader in materials and design solutions. Our Fairfield, New Jersey location serves customers across the region with dedicated, professional service backed by industry expertise and commitment to quality. How to Apply To apply for this full-time Customer Service Manager position in Fairfield, New Jersey, submit your application through this listing.
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