CRC Benefits – Customer Service Representative (Hybrid / Temporary)

Join CRC Group as a Customer Service Representative in Fort Lauderdale, Broward County. This full-time position offers the opportunity to deliver exceptional support and make a direct impact within our benefits administration team.

About the Role

As a Customer Service Representative for CRC Benefits, you'll serve as a key point of contact for clients and members, providing professional support that drives satisfaction and loyalty. Based in Fort Lauderdale, you'll handle diverse inquiries and requests while upholding the high service standards CRC Group is recognized for delivering.

What You'll Do

• Respond to customer inquiries through phone, email, and additional communication channels
• Process and track customer requests, applications, and transactions
• Provide detailed information regarding benefits programs, policies, and services
• Identify issues, troubleshoot problems, and escalate complex cases appropriately
• Maintain accurate records of all customer interactions and account activity
• Follow established procedures and regulatory compliance requirements
• Support team members and contribute to a collaborative work environment

What We're Looking For

• Strong written and verbal communication abilities
• Capacity to manage multiple priorities and adapt to changing demands
• Professional attitude with genuine commitment to customer satisfaction
• Proficiency with computer systems and capacity to quickly learn new platforms
• Accuracy and attention to detail when handling sensitive information
• Initiative in solving problems and supporting others
• Availability to work on-site at our Fort Lauderdale location

About CRC Group

CRC Group is a benefits administration firm dedicated to partnering with employers to deliver innovative solutions and dependable service. We invest in talented professionals who are passionate about delivering results and creating positive experiences for the businesses and individuals we serve.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.