Client Services Representative

Join Eurofins as a Client Services Representative in Lancaster, Pennsylvania. This full-time position offers an opportunity to become the trusted point of contact for our commercial clients, delivering exceptional service and support that strengthens long-term business relationships.

About the Role

As a Client Services Representative at Eurofins in Lancaster, PA, you'll serve as the primary liaison between our clients and internal teams. Your focus will be on understanding client needs, resolving concerns promptly, and ensuring every interaction reflects our commitment to quality and reliability. This is a customer-facing role that directly impacts satisfaction and retention within our commercial customer base.

Day-to-Day Responsibilities

• Respond to client inquiries via phone, email, and other communication channels with professionalism and accuracy
• Document client information, requests, and interactions in company systems to maintain complete account records
• Coordinate with operations, technical, and sales teams to resolve client issues and fulfill service requests
• Follow up with clients to confirm resolution satisfaction and address any additional concerns
• Process client orders, updates, and administrative requests while maintaining attention to detail
• Proactively reach out to clients to provide updates on service status or account information
• Contribute to continuous improvement by identifying client feedback patterns and opportunities

Skills & Qualifications

• Excellent verbal and written communication skills
• Prior customer service or client-facing experience
• Strong organizational and time management abilities
• Proficiency with computer systems and ability to learn company-specific software quickly
• Problem-solving mindset with patience and empathy for client concerns
• High school diploma or equivalent; some college coursework or related customer service certification a plus

About Eurofins

Eurofins is a leading global testing services provider, supporting businesses across industries with comprehensive analytical solutions. Our Lancaster, PA office is part of a network dedicated to delivering reliable results and responsive service to commercial partners nationwide.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.