Client Relationship Manager II

About This Opportunity

We are representing a confidential fleet operations organization in their search for a Client Relationship Manager II. This is a strategic, remote role focused on optimizing commercial fleet operations for national clients. You'll drive client growth and retention through operational partnership, using industry expertise, data analysis, and technology to align internal operations with client success.

Location: United States (Remote)
Travel: Up to 5%
Employment Type: Full-time, Individual Contributor
Work Authorization: Must be authorized to work in the United States without sponsorship (no OPT, CPT, STEM/OPT, or visa sponsorship available)

Responsibilities

• Track and analyze key performance indicators including compliance metrics, preventative maintenance schedules, on-road failures, and spend patterns
• Use fleet management systems to generate insights and deliver actionable reports to clients and internal stakeholders
• Conduct regular client meetings, share performance metrics, and lead business reviews aligned with client objectives
• Serve as the primary point of contact for assigned accounts, managing relationships and acting as escalation lead
• Provide proactive updates on operations, service issues, and product enhancements with full transparency from issue identification through resolution
• Deliver high-touch service, resolve issues efficiently, and consistently meet or exceed client expectations
• Identify operational gaps, recommend efficiencies, and support development of programs, services, and standard operating procedures
• Monitor SLA performance, customer satisfaction scores, and audit results while ensuring accurate documentation and adherence to procedural controls
• Lead client and internal calls, coordinate cross-functional efforts, and escalate key concerns with recommended solutions

What We're Looking For

• Bachelor's degree in Communication, Business Administration, or related field plus 2 years of relevant experience; OR Master's degree with up to 2 years of experience; OR 6 years of experience in a related field
• Strong problem-solving skills with the ability to quickly and effectively resolve client issues
• Proven ability to manage complex client relationships and deliver high levels of customer satisfaction
• Excellent communication skills with a proactive and transparent approach to client engagement
• Ability to analyze operational performance, identify gaps, and recommend process improvements
• Experience working with data, financial considerations, and technology to support operational and client success
• Background in fleet management, commercial operations, or related customer-facing roles is highly valued

How We Work With You

Our talent team at Get A Job.ai partners with leading organizations to connect exceptional candidates with meaningful opportunities. When you apply through our platform, a dedicated recruiter will review your background and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Please note that all applications must go through Get A Job.ai—candidates should not contact the client directly.

Pay

Pay details will be discussed during the screening process and are competitive with market standards for this role and location.

Get A Job.ai is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.