Automotive Service Advisor

Emory invites applications for a Full Time Automotive Service Advisor position in Harrisburg, PA. This role is designed for customer-focused professionals who thrive at the center of vehicle service operations and want to help drivers across the Harrisburg area keep their cars running smoothly.

Position Summary

The Automotive Service Advisor at Emory in Harrisburg, PA acts as the essential link between vehicle owners and the service team. In this full-time role you will welcome clients, capture their concerns accurately, and guide each repair or maintenance visit from check-in to vehicle delivery. Success means clear communication, realistic expectations, and ensuring every guest leaves confident that their vehicle received the proper attention. Candidates who enjoy problem-solving, building trust, and managing the daily pace of a busy service lane will find the position both challenging and rewarding.

Key Responsibilities

• Greet arriving customers, listen carefully to vehicle complaints, and record details for complete service orders
• Recommend necessary maintenance and repairs based on manufacturer guidelines while explaining options and anticipated costs
• Prepare accurate time and parts estimates and obtain customer approval before work begins
• Coordinate with technicians throughout the repair process to track progress and address any newly discovered issues promptly
• Review completed work with clients, review invoices, and highlight residual vehicle care suggestions
• Manage appointment schedules and workflow so service bay capacity remains productive without sacrificing quality
• Update digital repair records and maintain organized documentation for each customer visit
• Uphold a clean, professional service reception area that reflects well on the Automotive Service Advisor role and the Harrisburg, PA location

Skills & Qualifications

• Hands-on experience as an Automotive Service Advisor or comparable client-facing automotive role preferred
• Solid working knowledge of common vehicle systems, maintenance intervals, and basic diagnostic terminology
• Strong verbal communication skills paired with genuine customer-service orientation
• Ability to manage multiple open service tickets calmly in a fast-paced environment
• Comfort using dealership or shop management software for estimates and work-order tracking
• High school diploma or equivalent; further technical training is a plus
• Sales-minded attitude that balances customer needs with legitimate service recommendations
• Reliable transportation and flexibility to work the Full Time schedule required in Harrisburg, PA

About the Company

Emory is hiring for this Automotive Service Advisor role and offers a supportive team environment.

Apply Today

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.