Automotive Service Advisor

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
• Recruit, interview, and select employees.
• Interpret and communicate work procedures and company policies to staff.

O*NET source

Company facts (cached)

Website: emory.edu

Emory University is a private research university in Atlanta, Georgia, United States. It was founded in 1836 as Emory College by the Methodist Episcopal Church and named in honor of Methodist bishop John Emory. Its main campus is in Druid Hills, four miles from downtown Atlanta.

Public cache only — not an employee review.

Role overview (listing rewrite)

Emory invites applications for a Full Time Automotive Service Advisor position in Harrisburg, PA. This role is designed for customer-focused professionals who thrive at the center of vehicle service operations and want to help drivers across the Harrisburg area keep their cars running smoothly. Position Summary The Automotive Service Advisor at Emory in Harrisburg, PA acts as the essential link between vehicle owners and the service team. In this full-time role you will welcome clients, capture their concerns accurately, and guide each repair or maintenance visit from check-in to vehicle delivery. Success means clear communication, realistic expectations, and ensuring every guest leaves confident that their vehicle received the proper attention. Candidates who enjoy problem-solving, building trust, and managing the daily pace of a busy service lane will find the position both challenging and rewarding. Key Responsibilities Greet arriving customers, listen carefully to vehicle complaints, and record details for complete service orders Recommend necessary maintenance and repairs based on manufacturer guidelines while explaining options and anticipated costs Prepare accurate time and parts estimates and obtain customer approval before work begins Coordinate with technicians throughout the repair process to track progress and address any newly discovered issues promptly Review completed work with clients, review invoices, and highlight residual vehicle care suggestions Manage appointment schedules and workflow so service bay capacity remains productive without sacrificing quality Update digital repair records and maintain organized documentation for each customer visit Uphold a clean, professional service reception area that reflects well on the Automotive Service Advisor role and the Harrisburg, PA location Skills & Qualifications Hands-on experience as an Automotive Service Advisor or comparable client-facing automotive role preferred Solid working knowledge of common vehicle systems, maintenance intervals, and basic diagnostic terminology Strong verbal communication skills paired with genuine customer-service orientation Ability to manage multiple open service tickets calmly in a fast-paced environment Comfort using dealership or shop management software for estimates and work-order tracking High school diploma or equivalent; further technical training is a plus Sales-minded attitude that balances customer needs with legitimate service recommendations Reliable transportation and flexibility to work the Full Time schedule required…

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Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in HARRISBURG, PA, hybrid, or fully remote?