Associate Manager, Key Accounts

Join Razorpay Software Private Limited as an Associate Manager for Key Accounts in Bengaluru. In this full-time role, you will manage a strategic portfolio of merchant clients, driving adoption, revenue expansion, and operational excellence across our payments ecosystem.

Position Summary

This is a merchant-facing role that combines relationship management, data analysis, and cross-functional coordination. You'll work with mid-market and small business enterprises using Razorpay's international payment infrastructure, owning their success from sign-up through ongoing growth. You'll divide your time between stakeholder engagement and analytical work—tracking transaction performance, identifying opportunities, and resolving operational issues. It's ideal for someone who enjoys both direct client management and working with data, and who thrives in a results-driven environment where you drive your own priorities.

What You'll Do

• Manage end-to-end relationships with a portfolio of merchant accounts, guiding them from onboarding through expansion
• Monitor transaction volumes, processing success rates, and payment trends daily; identify and troubleshoot performance issues
• Lead regular merchant business reviews, health check-ins, and growth conversations to spot expansion and cross-sell opportunities
• Collaborate with risk, product, engineering, and operations teams to resolve disputes, compliance concerns, and technical escalations
• Identify revenue expansion opportunities within existing accounts—through pricing optimization, product adoption, or volume growth
• Build and maintain detailed portfolio trackers, analytical dashboards, and executive summaries for senior leadership
• Support new merchant technical onboarding and serve as a first point of contact for integration assistance

Who We're Looking For

• MBA qualification (required)
• 1–3 years of experience in account management, business development, or B2B sales within mid-market or SME segments
• Exposure to payments, fintech, or lending is valued but not mandatory
• Strong Excel and data analysis skills—you should build and own trackers, not just interpret them
• Clear, effective communicator in writing and conversation
• Self-directed and proactive; you take ownership without needing direction
• Readiness to learn new tools and integrate AI into your workflow

About Razorpay Software Private Limited

Razorpay is a leading full-stack fintech platform headquartered in Bengaluru, reimagining how businesses move and manage money across India and Southeast Asia. Founded in 2014, the company powers a diverse customer base—from early-stage startups to India's largest enterprises, including Airbnb, Zomato, Swiggy, and over 100 unicorns. Processing $180+ billion in annual transactions, Razorpay provides a unified suite of products spanning payment processing, payroll automation, invoicing, and AI-driven risk management. With active operations in Singapore and Malaysia alongside India, and backing from global institutional investors, Razorpay continues to define modern payment infrastructure standards across the region.

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