Account Manager- DC

About This Opportunity

Our talent team at Get A Job.ai is representing a confidential SaaS organization in their search for an Account Manager based in the United States. This role combines customer success expertise with commercial acumen to drive retention, adoption, and strategic growth across an existing customer portfolio.

As the primary relationship owner for a book of accounts, you'll partner cross-functionally to ensure customers realize maximum value while identifying expansion opportunities that align with their business objectives. This position requires a data-driven approach to account health management, strong negotiation skills for renewals, and the ability to act as a trusted advisor to enterprise clients.

Responsibilities

• Own and manage a portfolio of existing SaaS customers, serving as their primary point of contact
• Develop and execute strategic account plans that drive renewals, reduce churn risk, and uncover expansion opportunities
• Present and negotiate renewal proposals, including multi-year contract options and value optimization
• Monitor customer health metrics using usage analytics, telemetry data, and business insights to proactively address risks
• Collaborate with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting
• Deliver consultative guidance on product configuration and feature adoption to maximize platform utilization
• Maintain deep product knowledge and stay current on platform capabilities and roadmap
• Track and report on portfolio performance, retention metrics, and revenue targets

What We're Looking For

Required qualifications:

• 7+ years of customer-facing experience in Account Management, Customer Success, or Renewals roles
• 4+ years of proven success managing renewals and growth within a SaaS environment
• Proficiency with Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker
• Bachelor's degree or equivalent professional experience

Preferred qualifications:

• Demonstrated ability to leverage data analytics and health metrics for account retention and growth
• Enterprise sales experience with methodologies such as MEDDPICC and Value Selling
• Background working with enterprise software customers or in DevOps environments
• Understanding of AI-powered tools and their application to operational efficiency
• Proven track record achieving revenue and retention goals through consultative account management
• Self-starter with strong collaboration, negotiation, and problem-solving capabilities

How We Work With You

When you apply through Get A Job.ai, one of our experienced recruiters will review your background and conduct an initial screening conversation. If there's a strong match, we'll submit your profile to our client for consideration and guide you through their interview process. We ask that candidates do not contact the client directly, as we manage all communications to ensure the best experience for everyone involved.

Pay

Pay via Get A Job.ai: $105,000 - $125,400 USD base salary. This role may also be eligible for bonus, commission, equity, and benefits through the client organization. Final compensation will be determined based on experience, skills, and location.

Location note: This position is available to candidates in the United States, excluding Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, and Wyoming.

Equal Opportunity

Get A Job.ai is committed to equal employment opportunity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.