Account Manager – Client Services

About This Opportunity

We are representing a confidential staffing organization that connects U.S. businesses with remote professionals. Our talent team is seeking an Account Manager – Client Services to join their fully remote operation.

This is a client retention and problem-solving role, not a sales position. You will manage onboarding, coordinate interviews, maintain ongoing client relationships, and resolve service issues as they arise. A significant part of the work involves stepping in when things go wrong—handling unhappy clients, employee performance concerns, communication breakdowns, and other unexpected challenges that require ownership and follow-through.

Location: Fully Remote / Work From Anywhere
Schedule: US Central Time, Monday–Friday (Full-Time)
Important: This role requires at least five years of firsthand experience living and working in the United States, polished and natural spoken and written English, and a strong understanding of U.S. business culture and client expectations.

Responsibilities

• Take ownership of client issues and drive them through resolution, including employee performance problems, attendance concerns, communication breakdowns, and client dissatisfaction
• Communicate directly with clients to understand concerns, set expectations, and determine next steps
• Coordinate with recruitment, leadership, and internal teams to resolve problems quickly
• Lead or join onboarding calls after new client sign-ups and manage smooth handover from sales to delivery
• Serve as the main point of contact for clients through recruitment, placement, and beyond
• Run regular check-ins and updates on search progress, interviews, and next steps
• Coordinate interview scheduling between clients, candidates, and recruiters
• Monitor client interviews to ensure attendance and jump in on scheduling or technical issues in real time
• Collect post-interview feedback and share it clearly with the team
• Stay proactive after hires are made by flagging concerns, risks, and expansion opportunities
• Handle sensitive or difficult conversations professionally while maintaining strong client relationships

What We're Looking For

Required:

• 3+ years in client success, account management, operations, recruitment coordination, or a similar client-facing role
• Experience working with U.S.-based clients or companies
• Excellent written and verbal English communication skills
• Strong organization and follow-through across multiple clients, tasks, and conversations
• Comfortable leading client calls and handling difficult or sensitive conversations professionally
• Strong judgment and problem-solving ability when dealing with unhappy clients, employee issues, or situations without an obvious answer
• High attention to detail with documentation, scheduling, and process management
• Proactive, dependable, and able to take ownership without needing constant reminders
• At least five years of firsthand experience living and working in the United States

Preferred:

• Experience in staffing, HR, recruitment, outsourcing, or remote team management
• Experience supporting SMB clients in the U.S.
• Familiarity with CRM, ATS, project management, or client communication tools
• Experience coordinating interviews, onboarding, or service delivery processes
• Experience handling client escalations, employee performance issues, or other high-touch problem resolution
• Background in operations, executive support, or customer success

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will screen your application and conduct an initial interview. If you are a strong match, we will submit your profile to our client for consideration. Please do not attempt to contact the client directly, as all communication is managed through our talent team to ensure a professional process for everyone involved.

Pay

Pay via Get A Job.ai: $2,500–$3,500/month

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and considers all qualified applicants without regard to race, color, religion, sex, national origin, disability status, or any other protected characteristic.