Customer Success Manager II

CUSTOMER SUCCESS MANAGER II

Braze - Anywhere in the World

What This Role Involves

In this role, you will be a key player in helping agile, technology-focused brands realize value from their investment in Braze. You will own client renewals, retention and net retention targets for your customers, act as their main point of contact and trusted advisor at Braze, and partner with Account Executives to ensure an excellent customer experience and commercial alignment.

Your responsibilities include driving feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice. You will also be responsible for driving customer advocacy by building strong relationships and creating mutual value. This role requires you to work closely with the South team while ensuring that all interactions are focused on delivering exceptional results.

Core Duties

• Owning client renewals, retention, and net retention targets for your customers
• Acting as the main point of contact and trusted advisor at Braze
• Partnering with Account Executives to ensure an excellent customer experience and commercial alignment
• Driving feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice
• Demonstrating leadership in driving customer advocacy by building strong relationships and creating mutual value

What You Bring

To succeed as a Customer Success Manager at Braze, you must bring a high level of autonomy, accountability, and openness to new perspectives. You should have a passion for solving challenging problems and be driven by a bias toward action in the face of change. A deep curiosity to learn and share diverse passions is essential, along with excellent communication skills.

Experience in customer success or account management roles within the tech industry is highly desirable. Knowledge of marketing automation tools and platforms like Braze is beneficial, as well as experience working remotely and managing cross-functional teams. Strong analytical skills, problem-solving abilities, and a commitment to fostering work-life balance are also crucial.

Why Join Braze

Braze offers an environment where you can thrive by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale. Our team is genuinely approachable, exceptionally kind, and intensely passionate about our mission to empower brands with the tools they need to connect with their customers.

We are committed to greater equity and opportunity both inside and outside our organization. At Braze, you will be empowered to make a real impact as part of a sharp and passionate team that values your contributions and encourages continuous learning and growth.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.